Hyatt Place San Antonio–North/Stone Oak

You need to double the size of the breakfast. It needs to be a lot better and we need people to wait on us. The lack of liquids is horrible.

Front office rude

Our room was clean and breakfast was awesome!!!

Our stay was great. The only issue was the ac make a humming noise. My husband is a light sleeper and that noise kept awaking him up whenever the ac came on

Superb

This has been one of the best stays I have ever had in San Antonio. The environment is so peaceful and relaxing. The rooms are spotless and the customer service is on point! This will definitely be my preferred hotel when visiting San Antonio

Very well. Thanks

K

No microwave in the room, mattress was horrible -like they are old and too many uses. Breakfast was not the best plus a $75 charge for a pet stay. This should be posted on website!! would not stay here anymore. For a pricy hotel it’s not worth it!

.

The property has not been maintained since staying here over the years. The lobby smelled unpleasant and did not have the Hyatt Place signature scent.

Pleasant

I feel so welcomed as soon as I arrived everyone so friendly and helpful. And the breakfast bar was great 👍

I had two reservations for Sep 12.The first was booked on Aug 30 for a Two Queen Beds room(High floor)and confirmed by the hotel’s management team.On Sep 9, I booked a second King Bed room because Two Queens was sold out.At check-in, I was told my confirmed Two Queen Beds room was no longer available and had been changed to a King Bed without any prior notice. I was therefore given two King rooms, including a cheaper room than the one I had paid for.The front desk blamed this on Expedia reservations and the hotel being oversold.However, inventory management should not become the guest’s responsibility. I even offered to cancel through Expedia and book the King room directly with the hotel. I was told that if I canceled, I would lose the King room because it would immediately be given to another guest on the waiting list.This left me feeling pressured to keep the reservation. Even worse, no one initially offered to address the price difference.I had to ask before the front desk finally offered a $20 discount(However I still didn’t receive this amount to my account yet) If a hotel downgrades a guest due to an overselling or inventory issue, it should proactively acknowledge the mistake and provide appropriate compensation—not wait for the guest to demand it. The issue is not simply the room change, but the lack of notice, poor communication, lack of accountability, and the way the situation was handled.

Beds were comfortable and staff and breakfast was amazing There was no microwave in the room , so that was unfortunate

Good

Todo estuvo bien de verdad y el personal fue muy atento

Pleasant

We have stayed at this hotel many times, both for work and with our family, and we always enjoy coming back. The staff is always friendly and welcoming, the service is great, and we feel very comfortable every time we stay here. It has become one of our favorite places to stay, and we will definitely keep coming back!

paid for a room with (multiple beds) which was supposed to be at least 2 queen beds for 4 nights. When I checked in, I was told they changed my jroom to 1 King bed and didn't have any other rooms available. There poor excuse for the switch of my room was because I only listed that 2 people were staying in the room. If I wanted to sleep with the other person ,I would have booked a King bed. It was 10 at night and I had to find another hotel. In addition they already charged my room for 4 nights. Terrible situation and no manager on site to help. Poor management!! BEWARE!