Home Suites Culebra

Microwave and fridge did not work. Room had roaches. Property was not clean. Front desk area was not clean. I will never stay at this place again.

More space

Disabled and I explained that cash was on the way, and if we didn't leave the room I would have been arrested in my dog would have been to the pound and he had just had surgery it wasn't supposed to be out of the Sun had been there almost a month. My money's came in about an hour and it would have been 1:00 pm, and they said I would have been arrested if I didn't leave the room if it's real belligerent with me and I can hardly move or walk, and they told me to hurry it up and I could only move so fast.

Floor was dirty .....could use better sweeping and mopping

Exceptional

Good parking option. Hotel had no ice.

The room was big and comfortable and I liked the deadbolt to keep my daughter safe That someone tried to get into our two ights in a row. There were gunshots and heavy police presence and 3 security officers looking into cars.

No

Rented a room paid deposit never got key room nothing

The location was a kinda ok since it’s right off the hwy Meth heads everywhere, people trying to sell drugs at every corner and nook and cranny, you could find in that motel people were wandering about everywhere. It was just very, very ghetto and totally not worth the money.

The beds were very lumpy, there was mold in the bathroom ceiling the property looked run down and the staff at check & check out were very rude and unhelpful

Superb

Dirty room, old towels, shower head hanging from the hose, old toilet that barely flushes, and loud guests

There's no coffee or other refreshments available. No water fountain, make sure you have water bottles.

Everything

Great peoples

The room was clean and the staff was very nice

Clean rooms, helpful staff, low rate

I booked this property when my family went to SeaWorld and Aquatica. We first walked in, I thought the power was out because nothing was turned on. We realized the lamps & refrigerator were unplugged. It was nice to have a microwave, but it turned off w/ the main switch. I thought double beds would be ok but they ended up being tight. There was a bathtub, there was no stopper, so that was not ideal for my daughter, who prefers baths but it was manageable. I indicated on the room reservation that our party would be 1 adult & 2 kids, but there were only2 towels. I attempted to get more and I was told that the hotel had no more towels and that exchange hours were between 10:00 a.m. and 4:00 p.m. I was told that " since we are a cheap hotel we don't update the towels based on the number of people that reserve it." So this property could work if your party has 1-2 people, but if you have more, beware because you might not have what you need after a long, tiring day at of water park. I tried to get a refund I was told I had to go through Expedia. Although it first it looked like I was going to get a refund, my request was denied, so be aware of the cancellation policy. Expedia said that after multiple attempts, they were not able to get a hold of anybody to refund. The property itself is dated & the stairs are on the outside so exposed to the elements & trash. There are no elevators. Ice machine on our floor was broken. It is right next to a Denny's so that was easy for breakfast.

Good