Moxy San Diego Downtown/Gaslamp Quarter

The worst day I’ve ever had at this hotel the staff was rude not helpful. Could never bring us anything to the room. Nothing was stocked in my room and I checked in and the check-in process was really slow. I’m really disappointed.

What's good: location on 6th Street near far from the Padres stadium, restaurants and bars. We had a good on site breakfast too. What needs improvement: customer service seemed like they really could care and not friendly. One evening when we returned much earlier than the stated time of having to scan the keys, a gentleman outside the door in a very condescending tone questioned if we were guests of the hotel. I got my key out, scanned nd kept walking as his tone suggested we didn't belong. Next is billing: I prepaid with Expedia with only city taxes due on arrival. I called ahead to ask about the daily hold charge and they said just the $29 city tax since it was prepaid. But when I arrived, the hold amount was upped to $89.70 per day x3. I gave them my card for that hold. After the checkout on the last day, an email from my bank showed that the hotel attempted charging ANOTHER $240 to my card, which my bank did not authorize. I called 4 times the next day and was unable to get their finance person. I talked to the front desk, they denied trying to charge me again, resent me the statement I already had and got mad that I seemed irritated. I was only given an email address to contact to try straightening out the mess of a prepaid stay! There's no way over $500 should be authorized for 3 days when it was prepaid. The rooms weren't great: no trash can in the bedroom, no nightstands just floor height shelves, no desk (just a shelf), no closet, no counterspace. Disappointing!

Only downside is the size of the room

Incredibly located in the heart of the Gaslamp District, with all of the energy. I saw a lot of complaints from other guests when I read the reviews about how small the rooms are, and it's true: the rooms are relatively small. They are very efficient, and for those of you who pack a ton of stuff, maybe it's not the best idea, but it was very comfortable and exactly what we were looking for.

Clean room, quick check in, friendly staff !

Great location! Awesome staff. Rooms are pretty tiny, would totally stay there again though for a weekend.

all around great place to stay.

Easy check in and nice room

It was a comfortable, clean room. Definitely would choose the Moxy for the next trip to San Diego.

Great staff, great location to all of the amenities downtown. Their speakeasy was very impressive.

Passable

nice hotel, great location.

Exceptional

👍

Very good

Checked in for one night me and my boyfriend. Absolutely no complaints. Smooth check-in. Clean room, amazing vibes. Shout out to Taylor. She was extremely helpful. Amazing customer service. We were there just for one night and can’t wait to go back for a full weekend. If you’re thinking about booking this hotel do it.😊

Perfect location

I loved how helpful the front desk girl was No balcony

This is my happy place. Fun, young, hip, friendly and attentive staff. The rooms are a little small if I had to pick something and there's no fridge but I love this place

Lobby was cool and most staff (not housekeeping) was very nice and helpful Housekeeping never came to clean. No closet. No fridge. Shower smelled. Noisy due to location. Doors were very heavy. Vallet was overpriced. Rooms were entirely too small. They spent too much money on the lobby and not enough in the rooms.