Hotel Stratford San Francisco - Handwritten Collection

Nobody clean the room for our 3days of stay. We even requested it but still nobody did. Even the request for towels, you have to beg and it will take time for them to deliver it in the room. Water was not even an option. Their water station broke down and they was not even helpful to provide an alternative solution.

There was no coffee pot, nor any glasses in the room.

Air conditioning

No breakfast. Room is clean but looks a bit old.

Pretty thin on amenities and a very small room for the price. Breakfast restaurant doesn't open until 7:45. Great location, though.

clean room

Good location - close to everything… we walked everywhere. Rooms are small but it’s ok. No fridge or microwave

Great experience!

No air conditioning in the rooms I

location and price

Hotel is clean and conveniently located but the water dispenser in the hotel broke and they have a cafe and there was no access to clean water! You can’t run a hotel and cafe without clean water!

Great room and great staff

The location was fantastic, very central, right at the lip of Union Square. I really liked the bathroom. It was simple but well-appointed with good water pressure in the shower. I liked the shelf above the sink, a small detail but it really made a difference. The staff were wonderful, personable and responsive. It was a effortless check-in and I had requested an earlier one not thinking they would accommodate me and they had my room ready. That really helps when you have less than 24 hours to stay, the ease of being able to throw your luggage into your room and leave to see the city. The check-out person was lovely and I had a great conversation as I waited for my cab, which is rare in such a big city and the sweetest way to end a stay:) The desk could have been not as abused as it appeared. The alarm clock with the extra plugs could have been a little more weighted so that it didn't feel quite as flimsy. I appreciated the safe, however it was located underneath the end of the bed and I kept banging my shin on it's open door and the instructions on how to lock it was microscopic and I had to lie down to read them. It was weird and quirky and even slightly charming in a dorm-room sort of way! My view was of a brick wall, which didn't matter as I wasn't there to look out the window.

TLDR: housekeeping swept rotting sushi from takeout under our bed, the staff attempted to charge us in full THREE times for our stay, they potentially are taking pictures of your room (massive privacy violation), the managers ignored and blocked us, the rooms have no air conditioning and are TINY, and the staff lied to us and refuse to resolve the issue. We noticed a disgusting odor and discovered housekeeping had intentionally swept rotting sushi takeout fish under our bed, along with our personal charger. Night staff couldn't help, forcing us to change rooms due to the biohazard. The next morning, front desk staff spent 30 minutes faking phone calls and pretending to mediate with a manager in the back. Only after intense pressing did a supervisor admit no manager was even on the property. To evade responsibility, they claimed housekeeping takes pictures of occupied rooms—a massive violation of privacy under California law (Intrusion Upon Seclusion). Yet, they couldn't produce the photos. They are either illegally photographing rooms or lying. We tried resolving this privately with Priscilla and Jordan. Instead of a refund, Priscilla ghosted our emails and Jordan blocked us. The service is aggressively hostile. Worse, the hotel tried to charge my card unauthorized THREE times. When trying to check out early, they ignored Expedia’s approval requests

Hotel room seemed pretty clean, LVP flooring. Helpfull staff. Reasonably priced hotel, good if you spend all day outside. Beds close to door and hallway noise in morning but hotel seemed quiet. You can hear people talking in hallways. Rooms very small, safe under bed on floor so be prepared to go on hands and knees. Shower door installer needs to be fired. Water leaks out from door and makes a mess everywhere. No air conditioner but window offered a breeze.

Great place for a centrally located location. Staff very friendly and helpful. Give them a raise!!!

I loved the lobby and access to wine and coffee downstairs! I really liked the locked door at the front too. N/A

The location was amazing, very close to union plaza. Room was very clean Staff was horrible, 0 friendly.

Very clean, central location

It's a nice little hotel. Except that my room did not have any heating or ac. It got fixed, but took a bit of time.