Hotel Union Square

It was a nice hotel. There was

This hotel is an older hotel, there is an odor in the hotel, they are renovating things and making improvements, but during my stay that was not the case, the hot water came out yellow, the bathroom tub didn’t drain properly, and smelled, I did mention it to the staff but nothing was done to correct this issues, I also was double charged by the hotel and it’s taking quite awhile to correct it. I most likely will not stay at this hotel again.

Bad

Poor

Very good

THIS HOTEL DOES NOT EXIST. It is now owned by the city. I think as a homeless shelter or something. We were sent to Park Central Hotel which was wonderful.

As of 9/4/20 the hotel is closed. We were made aware of this upon arrival and told

Avoid this hotel, period.

The floors were uneven and the bed was uncomfortable. There was a smell to the building as well.

Not until we arrived did I learn that there was a $30 per night 'facilities fee'. Also I had to pay $40 per day for parking, while most places around provided parking with a room. So when you're looking at the price here add $70 per day if you want to compare apples to apples.

Hotel was not able to accommodate checking in early, which OK not a guarantee with hotels. When we did finally get to check in there were no towels, our room was tiny, stains on all over the carpet (bring slippers!), & the bathroom setup did not make sense. It had a tiny sink with an oversized faucet so water would get all over the floor when you used it. Also, the toilet paper post was practically on the floor so it’s an awkward stretch from the toilet. The room gets very cold at night, no adjustable thermostat in the room which is ridiculous! When we asked the front desk about they said they would try and find us a portable heater - never received one. I would avoid this hotel at all costs! Pay whatever it is to stay at a decent place.

The room was clean and very quaint. The beds were very comfortable and my husband and I slept great!

Staff assisted the second room, better, again no window. Floow ac unit blowing air into the room. Needless to say, I fell ill the next day with an awful sinus infection. Photos are a misrepresentation of the rooms.Hotel staff was super nice. All in all.

Great location for navigating the city. Cute boutique style hotel. Comfy beds

Have to illegally go down a street to access property per staff. Also staff does not answer phones at thw front desk and waited for 30 minutes on hold fpr a manager when they hung up on me. Rooms are extremely small.

The staff was awful and rude. Upon check in they were pleasant. We then called later for instruction on their valet and they could not answer our questions and were put off they we were even asking. Then asked face to face and the receptionist told us to not drive. So rude and inappropriate.

I wish I could talk about exceptional service except it’s only how exceptionally horrid it was. We arrived in the evening for our check in and could not find where to park to use the valet service so we called the hotel. After asking for our number and confirming we had a reservation, the front desk staff was unable to tell us where to park or how to take advantage of this service. We were told to take down a number and call someone else who might be able to hep us. They were also not able to tell us. We found the nearest parking garage that allowed overnight parking and carried our luggage the block and a half. The coup de grâce was the next morning when asking about the said valet service while we checked out. The exceptional staff told us we should have ignored all posted road signs and turned down the street illegally and park illegally. That statement was then followed up with the excellent advice of “Next time just don’t drive.”

The hotel it’s self is so cute and great if you are just there to sleep and shower. Because the room was so tiny haha we walked in and bomb the bed turn around boom sink but other then that I loved the staff and parking was not included and not that cheap to valet. But nice cute place to stay. In the middle of everything.

I didn’t like that a $30 daily resort fee addee. That kind if fee should be part of the price.

The Hotel was modern yet retained it’s old-school San Francisco charm