Sutter Mansion

Everything. Staff were very warm and welcoming. Nothing.

We had a problem with some sound in our first room and the staff were accommodating and able to place us into a different room. I would like to specifically call out Amanda and Krish as being professional, friendly, and accommodating. They really were great hosts and made the stay all that much better. Lastly, the breakfast was also very delicious! I specifically loved the congee/rice porridge bar and the french toast that came with a homemade vanilla bean whipped cream. You can tell the employees here care about their work and the guest experiene!

Excellent experience. We will definitely come back

The location is so beautiful - a Victorian style mansion. the staff were all so kind and polite and room was lovely. Breakfast was delicious as well.

The staff was very nice and helpful and the bed was comfortable The King Room was super small, we could barely fit our luggage in there and had to step over it all the time and to open it was almost impossible. It‘s unfortunately pretty loud because the window isn‘t isolated so you can hear the street and everything. There is almost no breakfast to speak of, I would definitely recommend going someplace else to eat

Very good

Location and the bed was very comfortable. Property was very tired and smelt very musty. Hated being in the attic room which was very crammed. Hardly any room to open suitcases or move around in. Air conditioning was ineffective and we couldn’t open a window for fresh air. Breakfast was very average and unappealing. The lift did not work on check out (we were placed on the third floor attic room which we did not choose) and there was no staff to assist with luggage. Glad we did not stay for more than 2 nights!

We needed to soen the night in the city, not for pleasant reasons. The staff and the property made it very nice .

The staff was amazing. Especially Amanda and Krish Nothing

Loved our stay will be back

It has a lot of potential. Very cool layout. Just needs some updating of furniture add to the workout room and offer better coffee. Breakfast said included but was some yoplait yogurt containers and minimal cut up fruit. Four other breakfast options available on menu to order. The staff was very nice. Nice that they have parking available behind the property for a price. It felt very empty. And not many other hotel guests.

It felt very empty. And not many other hotel guests.

Superb

Gorgeous mansion with helpful small staff

Old world charm in the heart of the city. It's not your typical impersonal large hotel or a trendy hipster boutique hotel and tricked out room decor and amenities. The place harkens back to a time when traveling is private, intimate and personal experience. The hotel is a spacious former private mansion converted into small inn. It has all the amenities of a large hotel but in an intimate setting. Located in a part of the city that's walking distance to Japantown. This is a personal preference about lighting in general. It seems like the lights in my room is outfitted with 3000K LED lights. Warmer 2700k LED lights seem more in keeping with what I'm used to. 300K lights is too bright and they belong in public space... not in bedrooms.

Exceptional

Great property great staff.

Very good

The hotel is elegant and charming. The staff was helpful, and the room spotless.

Friendly staff, early 1900s decor and architecture.