HOTEL CERRO, Autograph Collection

Enjoyed our stay. Nearby to local shoppes and restaurants.

Staff on front desk and valet were very friendly, location was excellent We specifically booked this hotel as a road trip stop over to enjoy the hotel pool facilities. It advertised and rooftop pool and bar. On arrival a note in reception stated the pool was closed until 6pm for a private function. This was very disappointing and could have been communicated to guests before arrival. We arrived at the pool at 6pm to enjoy the remains few hours and there was no rooftop bar at all. Bedding was below standard for this price point, not unbearable but not of high quality Bathroom layout is odd and wastes a lot of space, water goes everywhere.

The location was great. The room we stayed in was EXTREMELY NOISY due to a bar across the alley that was open late. We could not get to sleep.

Overall very clean and kept. Staff is all very pleasant

Location, design and staff Nothing

All great. Pool was a bit cold for a heated pool and also parking fee 54 per night was very high.

We left a piece of jewelry in our room. Staff wasn’t helpful and had different stories as to protocols when items are found and lied to us about looking for our item!

The front desk person was very helpful. Half of the lights in the room didn’t work, even after we were told the breaker would be reset. The hotel rooms were so tiny and the bathroom opens into the room; there’s no separation. Not worth the money, despite the great location.

Superb

Within walking distance to shops and restaurants They need to upgrade their air conditioning. Really hot in our room

An absolute surprise. So calm and 1st class all the way. So impressed

Superb

Strange layout in the room The sink / bathroom are entirely segregated. One has no dry floor to dress up after shower. Not convenient if you stay with children or a friend. Walls are super thin.

Fantastic stay in downtown slo. Incredibly friendly staff, beautiful amenities and rooftop pool.

Everything was great from valet, front desk and turn down service!

Stylish, modern clean facilities and spaces. The location is perfect and we loved the rooftop pool. The staff was very welcoming and helpful! I wish the bedding had 4 star quality. It was standard hotel bedding with a poor quality, thin comforter between two flat sheets.

Great place but the noise level from the street was not great. How about investing in some triple pane windows?

Beautiful hotel, great location and helpful and friendly staff

Exceptional

Not up to Autograph standard at all. Very disappointed. Bathroom shower was disgusting with black mold lining the shower drain along an entire wall. Valet locked key in our car and we had to deal with it because the hotel couldn’t figure out how to. Felt like hotel was being run by students without the requisite service experience for a hotel of this caliber.