Courtyard San Marcos

Tv broken

Breakfast was too expensive.

Nice hotel, nothing special, but nice, clean, and quiet.

Clean room. Friendly staff.

Na

A+++

T

Great staff!! Room was clean and beds comfortable

Great stay! The hotel is conveniently located near the outlets, making shopping easy. The staff was friendly, and both the lobby and our room were clean and well-maintained. We didn't encounter any issues during our stay. Parking became a little challenging later in the evening, but we were still able to find a spot. Overall, we had a positive experience and would definitely stay here again.

Very good

Love the location.

Good

Upon check in I asked if a late checkout would be possilbe. The clerk asked if I had a Bonvoy account, which I do, so I gave her my information. She asked "Is 1 pm ok" to which I replied "yes, that woudl be great". The next day at exactly 12 pm, which is regular checkout, I received a knock at the door. I answered and immediately said I had late checkout but would be leaving within the next 20 minutes. The staff person said ok and left. Not 2 minutes later did the room phone start ringing. I did not answer and continued packing. 5 minutes later I was out of the room and downstairs to the front desk. The person at the front desk told me "you cannot have late checkout if you did not book through the hotel directly" and then proceeded to tell me to book with them next time. I asked why the person who checked me in said I could have late checkout to which he snapped at me and said "that should not have happened, that is the rule". He was incredibly rude and made me feel like I had done something wrong. I have NEVER been treated so poorly at a hotel and I stay at more than 20 hotels a year. To make things more confusing, I had JUST had late checkout at another Marriott property two weeks prior without issue and I had also used Hotels.com to book. I am blown away that anyone is hospitality could be so rude. I feel like I was harassed. I am considering filing an official complaint.

Superb

Clean comfortable room.

Exceptional

Location was good for just being outside of the heart of San Marcos. Lots of water damage in the room, one the pillows had mold in it. Front desk tried their best to make up for everything but, there are structural issues.

Lots of water damage in the room, one the pillows had mold in it. Front desk tried their best to make up for everything but, there are structural issues.

Bad

Very good