Courtyard San Marcos

Great staff!! Room was clean and beds comfortable

Great stay! The hotel is conveniently located near the outlets, making shopping easy. The staff was friendly, and both the lobby and our room were clean and well-maintained. We didn't encounter any issues during our stay. Parking became a little challenging later in the evening, but we were still able to find a spot. Overall, we had a positive experience and would definitely stay here again.

Love the location.

Upon check in I asked if a late checkout would be possilbe. The clerk asked if I had a Bonvoy account, which I do, so I gave her my information. She asked "Is 1 pm ok" to which I replied "yes, that woudl be great". The next day at exactly 12 pm, which is regular checkout, I received a knock at the door. I answered and immediately said I had late checkout but would be leaving within the next 20 minutes. The staff person said ok and left. Not 2 minutes later did the room phone start ringing. I did not answer and continued packing. 5 minutes later I was out of the room and downstairs to the front desk. The person at the front desk told me "you cannot have late checkout if you did not book through the hotel directly" and then proceeded to tell me to book with them next time. I asked why the person who checked me in said I could have late checkout to which he snapped at me and said "that should not have happened, that is the rule". He was incredibly rude and made me feel like I had done something wrong. I have NEVER been treated so poorly at a hotel and I stay at more than 20 hotels a year. To make things more confusing, I had JUST had late checkout at another Marriott property two weeks prior without issue and I had also used Hotels.com to book. I am blown away that anyone is hospitality could be so rude. I feel like I was harassed. I am considering filing an official complaint.

Clean comfortable room.

Location was good for just being outside of the heart of San Marcos. Lots of water damage in the room, one the pillows had mold in it. Front desk tried their best to make up for everything but, there are structural issues.

Staff are always friendly, hotel is close to everything.

The light over the bathroom mirror doesn't work. The carpet in the elevator needs to be cleaned or replaced.

Room was hot and not really clean.

Clean property, front desk was nice and helpful It would get hot in the room easily, woke up several times sweating

Easily accessible The bed was hard and there was a stain on the sheets

Good staff, great location, breakfast not included.

Beds were comfy

The hotel was really nice and comfortable. Close to shopping center and restaurants. I didn’t like that breakfast was not complementary.

Location was great! Easy check in everything was great!

The hotel was great the front desk staff was amazing and always available The only thing I didn’t like is that the cleaning person on our floor said we left a do not refresh sign on door when we didn’t but the front desk staff took good care of us

The location and the staff

Breakfast oatmeal was not very good! Breakfast oatmeal was not very good!

Property is clean as you walk in. They have a small restaurant inside and small convenient store with snacks. Staff is extremely helpful. Seth was the one who got us checked in and he was amazing. Room was clean and very fresh.