HomeTowne Studios by Red Roof Richmond - Airport/Sandston

DO NOT STAY HERE! I have never checked into a hotel and refused to stay before this trip. I first checked into Microtel and had to leave because it was incredibly dirty and had roaches. Expedia moved me here. I checked in, walked into the room, and knew right away I wouldn’t be staying. This place was absolutely filthy and had bed bugs. Better off sleeping in the car! After hours on the phone after driving all day, I finally got into the Sheraton Richmond Airport location and had a safe & clean place to sleep. If you need a place by the airport, i highly recommend them instead.

When we went to the room that was given to us and we walked in, we immediately noticed that the room was not clean as the beds were not made. I told the front desk and they gave me a second room, which the same thing happened then he gave us a third room, which was actually a wheelchair room as we requested however, that night we noticed cockroaches in the bathroom, the remote to the TV did not work, which I told him and he tried to fix, but it did not work. then the morning that we were leaving I saw two cockroaches in the bed that my son was sleeping on since we were checking out already, I did tell them at the time of checkout, which I was told “sorry” we were using this hotel as a rest stop driving from New York and we had already booked it for a rest stop on our way back home however, after this experience, I canceled the booking.

There was food still in the refrigerator from prior guests. There were clothes hanging on the back of the bathroom door - assuming from prior guests. The sink appeared to almost pop off when using - it was super late and we just need to sleep or else I would have moved hotels.

: wipe-down better and fix the bottom of tge sink.

Good

The most unethical business I have ever been to I arrived early and after paying for a week stay through booking. We were notified that we could absolutely not check in until 3pm then we had and issue to were they told me my service animal could only stay 3 days.. because they said they have a no policy even though he is a working service animal.. and then the front desk stated that I could wait for management at 3pm.. upon him arriving it was the same results except then he took our DLs and then proceeded to inform us we could not stay at the property because it was owned by the same people who own suburban studios in Chester Va that my family had checked out of because the weekly rate went up, ridiculously high and because we asked for are transit taxes to be refunded because we were there for 31 days as it is a Va state law.. then I had to wait almost a week just for a refund from booking.. and that put my family in a situation because of paying for a 7 day stay.. and traveling for his job. They are highly unethical business owns.

Lack of communication

Nothing Lack of communication

Good

The room was very clean and the bed and pillow’s comfortable One one towel per person and no hand towels

Clean

Il y avait un parfum artificiel très fort et les meubles étaient sans poussière et la salle de bain etait propre. Au premier coup d’oeil ça semblait propre. Le plancher était recouvert de vinyle, mais sale. Les oreillers étaient durs et vieux. Les matelas creusaient au milieu. Mauvais sommeil dans des draps qui n’inspiraient pas confiance et lit inconfortable dans une chambre bruyante. Pas recommandable à mon avis.

By far the worst hotel room, worst beds, worst experience

Very good

Poor

Yes

The room was really clean and the beds were super comfy The elevator is down so you have to climb a lot of steps and it’s alil confusing where all the steps entrance is at

Passable

The room was clean and towels nice but there as no soap, shampoo or even a plastic drinking cup. We were quite unpleasantly surprised by that.

Disappointing