Best Western Plus CottonTree Inn

At check in the associate did not read instructions for check in. I had a broken toe and requested ground level for accessible handicapped parking! Associate checked in a person in our party one minute before I was able to park my car and get to check in - with the room I had requested, and the associate could not figure out how to change the reservation or tell the person they just checked in - that THEY made an error. I requested to talk to the manager and all he could do was comp me per night $25 to accommodate the mix up. I had a very difficult stay due to the distance, parking and weather conditions. I would think again before I booked a stay at this hotel. The check in process and the breakfast was lousy. There were babies crying and very little accommodating seating to eat privately .

The hotel was always clean, inside and out. Housekeeping was amazing. The attendant for breakfast during the weekdays was so nice, personable, and so kind. The night attendant on the first night was amazing and so helpful. Very kind and professional staff all around.

The pool and hot tub were disgusting - the p[ool was green and the hot tub had stuff floating in it

It was very comfortable and nice location! They didn’t clean our room so we had to go to the lobby multiple times.

In town for 1 night - Noah Kahan at America First Field! The hotel location was perfect for the concert, the room was clean and the rate was affordable.

Clean room, nice staff and yummy breakfast.

First room we got AC was broken. Tried calling the front desk no answer three times. No answer went downstairs. Women told me it might take a little bit to cool down so I waited three hours after the room was still unbearable. I went back downstairs and asked for a fan they said they didn’t have a fan and that they can move us to another room because they know that the fourth floor has trouble cooling even though I brought it up to their attention right away. They didn’t offer to move me then. Next room we were assigned to our dog found a nicotine pouch on the floor and was chewing on it. We took it. We quickly took it out of her mouth because nicotine is poisonous to dogs and said we’ll just forget about it and go to bed next morning. I woke up and found another nicotine pouch in the corner of the room I don’t know who is just taking out their nicotine pallets and throwing them out in pet friendly rooms. We paid for a safe place for our pet and did not receive one when I asked to speak to a manager after I found the second nicotine pouch they said there’s no meds on duty all around very bad staff and not clean will not be returning.

If you have trouble walking be sure to ask for your accessible room to be near the front door.

Friendly staff and great room.

The room was clean, breakfast was good. Pool in good working order. My only complaint was that the lamp switch was glued on and you couldn't use it to turn off the lamp. You just had to unplug it.

Superb

Helpful staff Good breakfast Easy freeway access Good shopping location

Room was perfect. Very clean amd quiet....the only negative was the Icemachine didn't work.

Clean room, staff was helpful, used the hot tub. Overall it was a clean and well maintained hotel. Would recommend for anyone staying in the area.

Very good

It was close to everything!!

Superb

The rooms were clean, nice pool and the breakfast was ready to go early in the morning

Clean, comfortable place to stay

I got bit by beg bugs and contacted the hotel. I would never recommend this hotel to anyone. So terribly Disgusted. I’ve never ever experienced this before. I’m afraid that they are having other guests stay in room 307. BEWARE