Avatar Hotel Santa Clara, Tapestry Collection by Hilton

I really wanted to give this hotel a better rating because the customer service was wonderful when it came to the staff. Unfortunately, we had carpet beetles in our room and I have had a previous horrible experience with carpet beetles so I was so uncomfortable and terrified we could possible bring some home with us. I spoke to the manager and they moved us to another room a few doors down but I was so paranoid the remainder of our stay. The employee that checked us out was surprised that the manager didn’t do more for us but at least we got another room. Idk if I would ever stay there again unless they removed all there carpet. The carpet was a little older and the room looked like it hadn’t had a good thorough cleaning in some time because the corners of the carpet and the trim were very dusty and dirty. I hope they fix that issue because other than that I would’ve loved this place. The location was great and the service was amazing.

Everything about this place was perfect.The location, the room, the parking and the breakfast.

I really enjoyed myself. Staff was nice. Property was clean. Only thing I did not like we didn't have free breakfast at these prices. I think you get free breakfast but everything else was awesome

Service was great, room was clean, not noisy.

Smooth experience 👌

Staff were great and allowed us to check out later. Would recommend!

My room is was in 212 had a rodent in it all I kept hearing all night was teeth biting through the walls behind the refrigerator. I had my child with me and thats not right. Staff did not even come to the room to check at all. I barley slept all night.

Definitely I will comeback

Cleaning Too expensive and the breakfast was not included…

They didn't give me the printed receipt because the printer was broken. The receptionist said he'd email me, which didn't happen. It has been over 5 days since my checkout. I have reached out them multiple times and I have yet to receive the receipt.

Perfect location for Levi’s N/a

We liked the proximity to Levi Stadium. The onsite restaurant was good. The staff was very helpful.

Hotel location, pool, and bed. There was a cockroach in our bathroom and I reported it to the hotel manager who acknowledged the issue but was unable to offer a meaningful resolution, citing my third-party booking through Booking.com as a limitation. As a gesture, he comped $45 in room service charges and issued 10,000 Hilton Honors points — compensation I do not feel reflects the severity of the situation.

Amazing place to stay, a vintage motor lodge type hotel that has been upgraded top notch! Great place to stay for Levi Stadium and Great America.

Rooms are smaller than most hotels but workable with family. Beds were comfortable and the location was the best as we were close to many venues and events in Santa Clara. Staff was always helpful. There was an incident Sunday, June &, early in the morning. Upon checking out I asked the desk person if they were aware of the situation. Police, Ambulance and fire personal all present. I think they should have been aware and offered to assist the family involved in the incident. Otherwise Staff was helpful especially Axel.

Staff was super friendly and helpful. Room was clean and soundproof. There was a group of kids on a trip and our room was blissfully quiet.

Asked for water in the room — was told “tomorrow morning.” Tomorrow morning never came. No dental kit in the bathroom (a standard in virtually every hotel). When I called the front desk, instead of sending someone up, they told me to walk down 3 floors and across to another building to pick it up myself — mid back-to-back work calls. If you’re traveling for leisure with time to spare, maybe manageable. For business travel, this is a dealbreaker. You’re paying hotel prices to not have to think about this stuff. The staff’s attitude was indifferent at best — no ownership, no follow-through, no hustle. Sort out your in-room basics or retrain your front desk on what “guest service” actually means.

I loved that it was close to Great America & Levi’s stadium. Also close to nice restaurants and Starbucks. The carbon monoxide alarm woke me up at 7am & had to let maintenance in to fix it. That was a little bit of a bummer. They did however give complementary late check out due to issue so that was a WIN.

Excelente servicio y precio el personal muy amable

They charge a $100 deposit per night. It cost us an additional $400 on top of what we paid for the room, and an additional $15 for parking. The parking is ridiculous, as the hotel shares a parking lot with a shopping plaza that has free parking.