WAFER 450 Hotel

This was my second time staying here and I decided to book again because the first time went great. This time around I was unpleased with the kept of the room. Towels seem dirty and had spots that I didn’t even bother to use them. There were cockroaches and other little insects inside the room. Place needs pest control to avoid them going inside the rooms. Also I got a non smoking room and when I opened the room it smelled as if someone prior to our stay had smoked inside.

Came with my family, the room is nice and clean

Entire room’s floor is sprayed with some masking chemical that is sticky, and gives the illusion the room clean. Hair stuck to walls, mattress that is a spring mattress, uncomfortable to sleep on. Microwave oven that never gets cleaned.

Was okay thanks was good stay

With that said, I was disappointed to find dead bugs on the floor. Also, when you check in, you must use a kiosk system where you talk to someone virtually. I did not like this. Furthermore, they do not offer late checkout. I won't stay here again unless there isn't another option.

Most comfortable bed I’ve ever slept in didn’t wanna get up in the morning lol!

No physical front desk person that can help was a big negative for me.

A very clean, quiet, no odor, comfortable option. This was my second stay while traveling solo. Good landscaping, lighting, and simple modern renovations. A great place for anyone looking for a nice, bare-bones, no-frills motel.

The room was very clean and neat and the customer service was excellent. Definitely recommend if you’re looking for a place to stay at.

I spoke in the office to report that I was going to leave a day earlier, instead of staying the four days and I was only going to use three. I told them and it's the date they haven't refunded me the money for the day I wasn't there, but they're charging me the whole week

Very clean and beautiful rooms. I recommend this location for sure.

Nice clean hotel i would stay again

Good overall

Great location

The room wasn’t clean the bed was very squeaky and not comfortable

I loved it!! N/A

The room did not feel clean, there was hair in the bathroom and the room had a bad smell. I didn't request a change since I was only there for a couple hours and....there wasn't anyone to speak to. My complaint really is not being able to interact with a person. To check in I had to call and then be let in via virtual assistant. There was a $100 incidental charge for 1 night....which I've never heard of for 1 night. When I attempted to check out the virtual assistant kiosk was down and a human wasn't in the office. After like 10 minutes I just left.

Great safe location. Room was clean and bed was comfortable. Close to many near by stores, coffee shops and restaurants.

Room was clean, access to it and parking are easy. The outsourced lobby employees are absolutely infuriating. This is the worst trend for hotels. Further, the wifi has never worked there in spite of a number of complaints.

The most horrible experience attempting to check in at hotel. I’ve never seen anything like it.There was a computer kiosk with a person on a head set with really bad wifi trying to check me in. It took a long time to scan my ID. While this was happening a person who worked there came into the office. I was convinced she was coming to help assist with check in because she could clearly see me struggling with the process and to hear him at all but instead she stuck something on the wall and walked right past me. 2 more customers came in so at this point it was extremely stressful. I was told by the man on the kiosk to walk across the room and insert my card 3 different times into a credit card terminal that was saying “approved” but being told it wasnt working. I at this point wanted to leave. I demanded to cancel my reservation. All of a sudden the woman who walked by me earlier was magically available to help me check in. I demanded a refund and she proceeded to tell me how long her day was and thats why she walked past me. I explained that I own a business and I would never treat my customers like that even while currently spending countless hours in a hospital with my infant son and just looking for a place to sleep. She let me know that I would need to refund through third party booking and that “I would have no issues”. Surprise surprise… third party reached out to them and they DENIED MY REFUND!! Such an absolute joke!!!!