Quality Inn Santa Cruz Downtown Area

Staff were helpful, friendly, thorough, available

Staff were excellent, friendly and helpful. and location except for being next to motel 6 it was great.

Breakfast was very lacking

Staff were very helpful, polite, knowledgable

Staff were excellently crew

It’s a room you can stay in. Clean just smelled like smoke but I should’ve checked that.

The location is close to downtown.

The room was really really nice. The bed was very comfortable. The staff was very nice when I first walked in. The gentleman was absolutely awesome to me checking in. I booked the hotel for my 39th birthday and it was very random and it was awesome that I couldn't have been happier with the room itself I wish there wasn't so many homeless people in the area. That's the only thing and I wish it was a little closer to the boardwalk but the walk to the boardwalk is not far at all. Other than that, the homeless in the area not in the hotel was the only thing I didn't like.

the Ac in the room was in the back of the room.

The room was cleaned but did have a little smell to it couldn’t figure out what it was

Breakfast room was lean on the selections... only the make your own waffle was worth having.. coffee machine was often not working as well as the juice machine. Overall, the location was great.. across the street was a popular ice cream place that opened till midnight on weekends. And our reception Yash was very pleasant and helpful in answering questions about the surrounding areas to visit.

It was a nice place and close to the boardwalk.

The rooms are large and sparingly appointed. There is a damp smell and feel to the room, but it is clean. Parking gets full. Several cars had to park against the alley wall. If I were to stay in Santa Cruz again, I'd choose a place closer to the boardwalk.

Got there a little early and we were able to check in. The hotel was great value

The room was clean, simple, hard flooring so I would bring a bed for the dog. Best ice cream place in town is across the street. Dining room is tiny, staff were very accommodating and polite. Beds were super comfy and the best pillows I've had at a motel. Solid stay for the week day price in the leak season.

The location is great No elevator, no ramps for disabled customers, the bath tub was not level with floor, my wife stumbled out of shower into counter not expecting floor to be lower than normal

Front desk was very nice for check in, offered area tips. Santa Cruz is a college town ( who knew, not us anyway). Walls seemed really thin & upstairs folks were very noisy. Lots of homeless too. Breakfast was kind of slim compared to other free breakfasts on our trip. Would skip another stay in Santa Cruz completely, if we were to come this way again.

Then, around 6:40 a.m., a semi-truck driver parked next to the complex and left the truck idling for about an hour. Again, the front desk didn’t seem to do anything. It felt like they were pretending not to notice. I also saw a lot of people mention that these rooms are renovated. Hmm… I’m not sure I would describe them that way. There was some new work done in the bathrooms and laminate flooring, but the furniture and bed sheets seemed quite old, and overall, the room wasn’t the cleanest. I really wanted to have a better experience, but unfortunately, there were quite a few things that made the stay disappointing.

Very good pretty area near store on ocean street and near beach boardwalk in Santa Cruz and downtown

The rooms were beautiful, spacious and comfortable. Pool was small but perfect after a long drive