Portland Sheraton at Sable Oaks

The staff was incredible as well as the bartender.

I was also taken aback by the $15 & 8% service fee to park in their parking lot. We're not talking Boston parking lots/garages. This was an outdoor parking lot with no other options other than a mall about 1 mile away. I would rather have this rolled into the nightly coast if necessary.

Staff were very helpful. Hotel was clean and comfortable.

Superb

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Great place to stay. Very comfortable. Staff was great

Very good

The room was clean

Charging $15/nite for parking was ridiculous!

By far the best of the cluster of hotels serving the PWM trade, not the most expensive, it has a proper restaurant and a 24 hour shuttle where others have omitted hours.

Good

Overall good. Downsides were lack of staffing, long wait times at the front desk, loud air conditioning.

Had to pay $16.20 to park in a large hotel owned parking lot that was free 2 years ago. This was after having to pay over $300 before taxes. The 2 Reception staff were on both on the phone at check-in while customers had to wait to check in. When I eventually did check in, I was not given the breakfast tickets for which I had paid in advance. Reception clerk also did not inform me how to get to my room. The elevator started at floor 2. My room, one the first floor ( turns out lobby level) was up a ramp that was not easily available from the registration desk. Had to go back to the clerk to find out where my room was. Room was clean. Rug had ragged parts. Shower spray cord did not work. Coffee supplies only had one 1/2-1/2 creamer for 2 guests when 4 would have been the correct number. Dinner at their restaurant was fine but the kitchen was very slow. Breakfast was a disaster. Restaurant was not full. Got coffee quickly. Didn’t get water until 45 minutes later after getting an empty glasses. Kitchen was Very, very slow. Waitress who took our order was almost invisible. Second waitress who eventually brought our food only gave us water when I mentioned that we were waiting for it for 45 minutes. Same waitress came 10 minutes later to give us someone else’s order while we were already eating our food .People sitting behind us also complained. It is clear that everything is broken at the Sheraton at Sable Oaks.

Nice clean pet friendly property. Restaurant was handy. I would come back with my pups

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My room was lovely. The bed was perfect for a good night's rest. The place was immaculate and well maintained. I was thrilled to be able to use the pool early in the morning for my water walking. Dinner and breakfast were delicious. The staff were helpful and friendly. This is my "go to" hotel when I go to Portland, ME.

There were only 2 of everything (towels) in the bathroom. Most cheaper hotels woul supply 4, at least. Also, the evening meal at the restaurant, while very good, took 40 - 50 minutes to arrive, with no explanation.

Only stayed for one night, didn't see all that this hotel offered.

Very good

He referred me to the parking company to resolve the issue. Leaving it up to the parking company to determine whether I get free parking - doesn't make sense. Sheraton's lazy approach to customer service surprised me for such a respected company. For the $300/night I paid for this property I would expect a higher level of responsibility. The parking charges have still not been reversed.