Portland Sheraton at Sable Oaks

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My room was lovely. The bed was perfect for a good night's rest. The place was immaculate and well maintained. I was thrilled to be able to use the pool early in the morning for my water walking. Dinner and breakfast were delicious. The staff were helpful and friendly. This is my "go to" hotel when I go to Portland, ME.

There were only 2 of everything (towels) in the bathroom. Most cheaper hotels woul supply 4, at least. Also, the evening meal at the restaurant, while very good, took 40 - 50 minutes to arrive, with no explanation.

Only stayed for one night, didn't see all that this hotel offered.

He referred me to the parking company to resolve the issue. Leaving it up to the parking company to determine whether I get free parking - doesn't make sense. Sheraton's lazy approach to customer service surprised me for such a respected company. For the $300/night I paid for this property I would expect a higher level of responsibility. The parking charges have still not been reversed.

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Upon entering the first room assigned, we immediately noticed the room was unclean. The shower curtain had what appeared to be bodily residue, the bathtub would not drain, the television volume did not work, and the entire floor had an overwhelming odor that resembled a dead animal or worse. The smell alone made the room unbearable. After reporting the issues, we were moved. Unfortunately, this room was no better. The bathtub had a thick black ring of dirt around the entire tub, the bathroom was dirty, there was hair throughout the sink, and the bench had what appeared to be the outline of someone’s body with oily residue left behind. Overall, the room was filthy and clearly had not been properly cleaned. A staff member came to clean the room, but he was unable to remove the buildup from the bathtub and sink because the cleaning supplies available were ineffective. We contacted the front desk again to explain that the room was still unacceptable. The only resolution offered was to move us to yet another room and provide a $40 breakfast credit. By this point, our evening had been completely disrupted. I missed my birthday dinner because we spent our time dealing with multiple room changes and unsanitary conditions instead of enjoying our celebration.

Not

Restaurant was okay. We did go an hour before closing but I guess the chef had a bad day. Food was burnt. Still I ate it. Wasn’t that bad but I feel for the guy! Other than that nice hotel. Room was cold when I got there. 4/5 experience

the room was HUGE

Great stay

Staff was amazing ! Thank you !

My only complaint was service

This was a great stay! The staff was honestly so thoughtful. I arrived at 1 am and she proactively gave me a late checkout mentioning bc I arrived so late. Very comfy bed

Clean room, nice pool, good parking, during breakfast restaurant staff was not so attentive.

From start to finish Would recommend

Rooms and beds were great. Restaurant was very good too

It was a place to sleep for the night It was expensive for the facility Didn't have a Continental breakfast and all the snacks were extremely expensive. I stayed in one in Massachusetts last weekend and it was a lot nicer

Great place! Great stay! Very clean pool and surrounding area. The room was perfect.

I was charged for parking. I was charged for breakfast twice. The waitress wanted to have a discussion about the discount I was going to get for breakfast. It was the worse stay I have ever had.