Hilton Garden Inn Detroit - Southfield, MI

The reception woman was so bad

I normally don’t left reviews but this hotel was so bad I though I should warn all future people thinking about staying here. Day 1 the toilet paper hold fell off when I reached for some toilet paper. Still day 1 there wasn’t an iron in the room I called guest service number and after having to again I was brought an ironing board with the layer of fabric you iron on didn’t fit the board, no way to use it. Day 2 I shower in the handicap shower, well the shower curtain was 6 inches off the floor but I though if I was carful no water would splash out oh boy was I wrong, the edge of the shower was flush with the floor no way to keep water in, 30 minutes later and having to use all towels, hand towels and wash cloths the floor was dry. I then go to use the toilet and as I sit down the toilet lids slides off as did my body as I hit the floor, no worries I wasn’t harmed during the use of the toilet, I then had to fix the toilet lids slides off. As I go to leave I inform the front desk everything that had happened. I let her know all the wet towels are out in the hallway and that I will need a lot more want I returns b

I was very pleased with the hospitality. The rooms were up-to-date and clean. My trip was a last-minute decision, and I was pleased that I found one that I would use again for future planning

Pleasantly surprised. We will be back.

Overall this was a good choice. The hotel looks nice and the room felt comfortable and clean. Staff was helpful with my request and it’s helpful to have a noon check out.

The pool could’ve been cleaner than it was but overall the stay and hotel was great

The room was very clean

Rooms were clean. The Wi-Fi was horrible $4.95 a day just to stream movies is wild in Trump’s economy these days :(

After having a bad experience at another hotel, I needed a room on short notice, and this hotel was able to accommodate me quickly, which I really appreciated. The check-in process was smooth, and the staff was helpful. The room was noticeably cleaner and fresher than the previous hotel I had stayed at, which made me feel much more comfortable. While the overall experience was better, there is still some room for improvement in terms of the condition and upkeep of the property. Overall, it was a decent stay, and I appreciate the staff for helping me during a stressful situation. I would consider staying here again if I’m in the area.

Everything was great.

Great pool and work out room.

However in the three days that I occupied my room, no room service (Partial- towel replacement or full) was rendered. This was surprising (for Hilton), because the last day I needed a change of towels. In spite of this, the property was well maintained and extremely quiet.

Expedia YOU dropped the ball on this one 😡😡😡 I reserved a king bedroom a week before my stay. When I checked in I ended up with two full size beds that was changed on your end and the hotel couldn't change it for me because I booked it through you. The hotel was sold out of king rooms but you let me book it anyway. The bed wasn't comfortable AT ALL but I had no choice to stay there. This is bad business on your part.

The non-english speaking staff is one big headache. In my opinion that is not good customer service. If I cannot communicate my needs that is just plan sad and pitiful! My room shower liner was stained. My duvet was stained as well. I would stay again but those are the things that need correcting. Ive stayed at this location 6 times in the month of July!

Good parking,very good lighting around the hotel.

I experienced nothing but kindness, professionalism, helpfulness and pleasantness...Highly recommend and definite Go To Choice!!!

The property was very nice. However the outside maintenance in the sitting area was not kept clean st all. Myself and my guest had to keep requesting for a clean-up.

Mmm

It would be nice if you could watch a streaming service of your own on the TV provided

I hate to leaving bad reviews. But the property has gone down and I won't ever be back. Where sh6I start. Upon check in. The front staff was yell at guest that they do not house keeping on the weekend. I had paid the the Executive Suite. And the hot tub in the room was DIRTY. It appeared to have poop in. So I tried going downstairs to use the Jacuzzi. ONLY TO FIND IT BROKEN. I complained to front desk and I would have cleaned it myself but did not have GLOVES. Was told I would have to clean it. I paid for nice foreign man on staff to clean it. But other staff was rude and building needs repairs. I can see why they have SECURITY patrolling to prevent drama. But when u pay money and staff is rude and building is dirty and needs repairs, ...... It could make a person upset. Not sure if the HILTON FAMILY IS AWARE.