HomeTowne Studios by Red Roof Southfield

The telephone was not working throughout the week. I complained each day and they promised for the next day.....it was all a complete lie! There was no breakfast except for coffee on most mornings, not all mornings. Room was clean. Staff were respectful but lied to me at the front desk. I would return simply because of the location and the price.

Very dirty, don’t recommend it

It was horrible, there was mold on the floor and walls and smells, also the people who stay there smoke and the smell of the weed comes through the vent when the the hotel says no smoking. There was loud bangs and running at midnight also ppl sit at the exit door and smoke… just a disgusting experience!!

The staff was great and it was a decent room but the attention to detail was lacking. Marks on the walls, bathroom door paint peeling, bathroom light flickering, dirty grout, the tub needed a reglaze, to name a few issues but it wasn’t the worst I’ve seen and definitely not the best.

Nothing Infested with ants and roaches

Never again I will not stay there again

The other customers allow their children to run up and down the halls all hours of the day and night. That isn't the hotels fault but it is an inconvenience.

Nice staying here, kitchen came in handy

Old property and not convenient.

Lack of a closet and a little bit noisy

Price and convenience Lack of a closet and a little bit noisy

Didn’t like anything about this place

Passable

I appreciated the cleanliness of the hotel, some amenities were low or missing but it wasn't anything to be upset about. What i didnt like was the check in process was horrible. The front desk receptionist obviously didnt know what she was doing, therefore the line was out of the door. I was literally in line for an hour. They should've had someone helping her. Then later I came back to ask for something and the lady at the desk was so unwelcoming. So I wont be coming back for that reason. Hospitality staff need to realize that they have the power to make or break whether or not a customer returns.

Nothing Roaches

Trashy hotel

There were kids running up and down the hallway playing on the elevators at all hours. The elevator was out for a day and a half. The ice machine was down for 3 days. I was a bit upset that it took hours to get fresh towels a few times they never came at all, even though I offered to bring down my own towels and get fresh ones. If you want housekeeping to clean your room you have to pay $10 each time. You have to take your own trash out to the bins they don't come and collect the trash either. On the plus side it is centrally located near a lot of great shopping and restaurants but the facility itself? Yeah, I'll pass!

Safe and clean. We stayed for about six weeks. I’d say the only issue is we put in a maintenance request twice and was never helped. Ac wasn’t working properly and the fridge was going out. Made loud humming noises and leaked water.

Upon arriving, they could not accommodate me for the room I reserved. Me and my family of 5 had to stay in a king dump for a whole week. After being told they would call and let us know if the two queen bed would come available, that didn’t. The hotel never had towels available for us, so we had to go to meijer to purchase our own towels. There was a door located outside of our room that stayed unlocked at all times. They never came to clean the room ONE time. On the last day I spotted a bed bug on the wall outside of our room. Saying all of this to say, if I were you, I WOULD NEVER EVER BOOK THIS HOTEL. I’d rather sleep in my car.

It was loud, the bathroom was dirty upon arrival and I found a few bugs