Homewood Suites by Hilton St Louis - Galleria

Everything,it was genuinely a wonderful stay.

The staff were all friendly. The lovely lady who checked us in (Jessica?) was helpful and efficient. The breakfast buffet was decent. The outside of the property was well maintained. A lot of the carpets/furniture had stains. There were not a lot of amenities in the rooms (shampoo and body wash were provided, conditioner was empty, one bar of soap, no additional extras). Kitchenette was useful. It’s literally right next to the highway, so you could hear it at night. It was fine for what we needed for a two-night stay.

Room was very spacious and clean

parking was higher than web site said bathroom had mold beverage station was not maintained

Very good service. Very well located

Breakfast was terrible. Mold on bagels

Clean place, nice rooms, good staff

The front desk staff was AMAZING! Courteous, professional & very knowledgeable about surrounding attractions. She greeted us with a smile & expedited our check in process! Ice machine on EVERY floor not just odd numbered floors.

Had a great stay. Great staff. Would absolutely recommend.

Very good

Convenient for our needs

Location The room did not get made every day

The room did not get made every day

Beautiful hotel-decor, smelled nice, looked fresh. I loved the ice water, coffee, and hot tea bar 24/7. The evening reception is only on Wednesdays--it would be nice to have it every evening. Breakfast was good with many options. The rooms have ceiling fans--game changer, so nice! Easy to get off and on the interstate-mall and food locations are close by. We had to ask for extra blankets/pillows for the pull-out bed, but the receptionist brought them right out.

Reservation system was down for hours & no plan B; couldn't check in.

Neither the common areas of the room felt well maintained. Horribly understaffed: everything took forever at the front desk, no matter how big or small the request. We were right next to the highway and it was very very noisy. Good breakfast, but that’s about it.

Horrible

While we were there, we noticed other parties having this issue as well.

Great stay

However, my shower drain was clogged and after taking a quick shower it was nearly overflowing. When I shook the drain black hairs and dirt started to come up. Also, in the morning, the lights in the bathroom and the vestibule (where the sink is located) were flickering.