TownePlace Suites Detroit Sterling Heights

Good room, great front desk, good breakfast but no elevator

This Property was the worse hotel stay ever it was very dark getting to property no pool all full of Algae and Room had smell Lobby receptionist was not friendly and breakfast was old and cheap The hotel needs a remodel I thought it would be nice it was a nightmare

The room was clean. The pool was closed and advertised on Booking.com. Hotel blames booking.com and booking.com never responded to my email. W

Rooms were comfortable and the staff was friendly.

Exceptional service and staff

Great location The staff was not knowledgeable.They booked us in a building that had a broken elevator on the 3rd floor knowingly that I had an elderly mother that could not climb stairs. When I ask for a room changed, they let me know that there was no rooms available in either building. And encouraged me to use the elevator at my own risk. The elevator did break down during my visit and someone did get stuck in it. My elderly mother had to climb the three flights of stairs and almost hyperventilated.

Great location, the only issue was that the elevator was broke for 5 days and counting and I was on the top floor.

It was an okay hotel. Key cards didn't work all the time. When we arrived we had water leaking from the fridge so we were moved to different hotel. Really really disappointed that the pool wasn't opened as we have 3yr old little girl that cried every time she walked by it! It does have good coffee and the beds were comfortable!

2 of the coffee cups weren't clean they had stains .

My wife and I loved the 2 bedroom room. 2 of the coffee cups weren't clean they had stains .

Everything was great

Hotel had a damp musty smell, no internet, windows had condensation from poor sealing, bathroom mirror had paint chipping off, TV very poorly placed

The carpets need a deep cleaning. It felt like there was winter salt on them. The furniture was stained with a lot of stains over time, especially the foot stool coffee table. The TVs are old technology and did not work well. The kitchen needed a few more utensils to be useful.

Advertised a pool but the pool was closed in June when temps were in the 80s; we brought our dog and couldn’t believe how bad the grassy areas were filled with dog poop; asked for a towel refresh several times and finally had to go to the front desk

Good

I stayed here to go to Freedom Hill to see Triumph only 10 minutes away. It was a really nice suite, you get your own kitchenette, desk great amenities. The room I had did have a cracked window but other than that great place to stay

I appreciated the layout of the room. I travel with a laptop and printer and the desk in the room had enough space for the laptop, an additional screen, and the printer. If only every motel I stayed at had the layout this one did.

The breakfast was pretty good, for pre-packaged food. The waffles were surprisingly good, the omelets were decent. BUT the biggest star you get is for JEANETTE at the front desk. SHE WAS A ROCKSTAR!!!!! Kind, sweet and helpful! She deserves a RAISE, lol!! There was no bacon for breakfast, boo! LOL!

It has full equipped kitchen. Also breakfast is good

This place is one of the best hotels I've been