Sturbridge Host Hotel & Conference Center

My room was nice and clean when I checked into the hotel. The staff were friendly and answered all of my questions. Housekeeping did not come in to refresh my room as scheduled until I notified the front desk. One downside was that the hot tub was out of service and being repaired at the time. The pool was in good condition, but the water was freezing.

Amenities that were advertised on the website were not in service or closed. The overall smell of the establishment was dirty and musty. No refrigerator in the room. The ice machine in the hallway was broken. Pillows were small and looked like they were used in the 1920s, I would never consider staying here again and would advise others to do the same!

Cozy and comfortable place to stay in a quick bind

The employees I booked the room for did not care for the hotel and its upkeep. the pool looked like it hadn't been cleaned in years. no fridge in the rooms- a $10 up charge for one. I dont think ill be booking this one again.

The property is very dated. The carpets old and the carpeted halls smelled like feet.

We arrived later than anticipated and were greeted by a friendly staff member. Everything was absolutely adorable, clean, comfortable and pleasant. Room was bigger than anticipated. Have already booked another stay there.

The rooms are outdated. The bed and sheets are clean and comfortable. I was on the second floor looking at the lake, but I couldn't see it because of the tree branches. It would have been great if they were trimmed. Wifi is not really working properly.I had to use my phone hotspot to work. The hotel pool was okay, but I don't know if anyone is checking the water quality every day. I haven't seen anyone attending to it. One of the best things I experienced was that the hotel has kayak rentals, and it was absolutely wonderful. Being right by the lake was amazing. The view was peaceful. The location is great. It is within walking distance to Coffe Shops and Old Sturbridge Village. But it is a very busy road. The hotel definitely has potential, but without updating and upgrading, it is not healthy. The price is paid is not reasonable for the stay at the hotel.

the property was dated and needed to be upgraded. the windows , sliding door did not open for fresh air.

Parking let a mess, facility worn out and no restaurant etc. balcony look rotted. My wife felt like we were in the "Shining" and that the place seemed creepy. seemed dark and dingy

While the staff was lovely the hot tub restaurant and bar were not operational and will not be for the foreseeable future. I feel Expedia needs to adjust the photos and information as the hotel has accurate info on thier site but Expedia did not. These details were the reason I booked this site and not having any of them impacted my stay considerably. The hotel is very old and worn and in process of upgrades but nothing has been completed. The dock was underwater and paddle boats not usable. The lake was lovely once I was moved from the original booked lake view which had no lake view. Staff kindly moved me to a better view.

needs major updating and nicer landscaping outside

Beds were rock hard and terrible to sleep on.

The website says they have fire pits, a dock for boating and a jacuzzi… the dock is sinking into the water and is closed, the jacuzzi is covered and closed and when we asked if we could use the firepit we were told no with no further explanation.. the pool area is gross, the cushions are literally brown you can tell the original color is blue the beach area was closed for swimming. Pretty much all the amenity’s we went for weren’t there. False advertising for sure.

The hotel was definitely dated. There seems to be some renovations happening. Very limited staff. Our room was clean and comfortable. Pool area was nice. Overpriced for what you got, in my opinion. I guessing when it was built, it was quite something. It’s just been let go. Hopefully, they will turn it around.

They are under construction. Restaurant and bar are closed. Arcades for the kids but the machines don't work. The pool is heated but barely can see the pool needs a scrub. Pot holes in the parking area.

Unfortunately this hotel is very outdated and smells very musty. We felt like the only people there. The staff was pleasant but truthfully only saw the person at the front desk. We stayed there years ago and it was great. I hope they can bring it back to life.

This hotel saw better days. It’s run down, not well maintained, dirty and uncomfortable. For the price they are charging per room you can find much better hotel.

The hotel was very dated and not very well maintained. Definitely not a 3 star as indicated by the reviews. The front lobby was torn apart. We were sent down several hallways of which had stained walls and a hole in one spot, to reach our room. The flooring in our room was sticky like dirty carpet and the linens on the bed although clean were also sticky almost like a high humidity room. The amenities in the room were sparse with a tiny coffee maker and 1 bottle of sample size shampoo/conditioner combo. Rating falls more in line with 2 star Motel 6 style. I would consider one of the other 4-5 motels in the immediate area instead of this one.

A lot of water dripped into the room overnight, some of it on the bed. The hotel should have known the rooms leak. When I asked the next morning for a refund, they told me to go through the website where I booked the room--not good enough.

Yes! Disappointed as we selected Proceline guaranteed 3 star blind booking and ended up in a filthy, rundown 1 star with stained ceilings and walls, filthy carpet, mold smells and very poor mattresses and linens.