Extended Stay America Select Suites - Houston - Sugar Land

The hotel was clean, The staff were great. The only problem I had was the smell throughout the hotel and the room.

Customer service is great, rooms are super clean, everything works great

Price Pool was black Windows were coated with something smudgy Chose this place because I wanted the tub to soak in....but, the tub had no way to stop up the water.

The desk attendant named Jordan came to my room observed the water and told me that she wasn't giving me a different room unless I booked an additional night. Jordan instructed me to call Expedia to inquire about a refund. I asked Jordan will the property approve the refund or partial refund if I requested it from Expedia. Jordan responded that she sees the damage and the ceiling leakes when it rains she ensured me that the property would except any request for compensation from Expedia due to video recording I have of the leak. I've since then checked with Expedia and the property and I've been denied any type of compensation or apology. What I was met with was accusations about smoking in the room. I can guarantee that I went outside to smoke several times throughout the night. Cameras don't lie, if management had taken the time to review said cameras they would see me entering and exiting to smok. They are referring to is the room smelling like barbecue. Upon entering the room at 10pm when I checked in the room smelled like someone had lit a entire barbecue pit inside of the room.

Need floor cleaning properly when you walk feel like stick.

Room was not good Location

The property was old and musty with bad lighting and dated fixtures. The front desk staff was not rude or mean, but she had an AirPod in and seemed uninterested and unhappy. She did not greet us at check-in and was not friendly or hospitable, but she was efficient. The property has dirty and smelly entrances (stairwells), and our room and bathroom had bugs in them. The sheets seemed washed, but we found a hair strand on the bed. The kitchen and bathroom are in really bad shape with cabinets missing and paint chipping. The popcorn ceiling everywhere was concerning given the historical health problems that come from these types of ceilings and construction (e.g., asbestos).

The location The weird people hanging outside

It smelled bad, the staff were very distant, and for some reason our checkout was at 11:00 a.m. and someone from the staff came to knock on the door at 9:00 a.m. to ask why we were leaving, very bad taste.

It was dirty smelled like dirty feet

I had a really check in, I was able to use the at the property to get assistance in checking in. Appliances and furniture have a lot of wear and tear, but that’s expected.

Very poor conditions; not clean

Not use it

Very quiet

Room was clean. Staff was excellent. Bath tub was peeling and the shower wall peeling. Kitchen cabinets need repair and installed.

Arrived at hotel and the reception desk was closed, rolling counter door padlocked. I'd never seen anything like it! We then spent 2 hours trying to locate lodging in the area with vacancies. Extremely disappointing night but ended up in a better quality hotel minutes away.

The room was supposed to be no smoking yet there were burn holes everywhere. The water wouldn’t not get hot, just lukewarm and the toilet seemed as if it was going to fall over. It was the leaning tower of porcelain.

Horrible.....everything in the rooms is out dated and in horrible condition. Hall way and rooms smelled bad. Will to be returning or referring anyone to this hotel

It terrible