Extended Stay America Select Suites - Houston - Sugar Land

I stayed for only one night after I saw a bed bug on my hand screwing up and I killed it and it was full of blood and the bed spread. I called the customer service and I had to wait for an attendant because there was no front desk. They changed the room but thinking that solves my problem but that room at night I saw small roaches coming out from the toilet even on the bed side and I was killing them the whole night until I had to leave the place to another hotel. But I called them to let them know that I can’t leave under such conditions but the customer service agent seems not surprise. She said leave the key behind the floor of the reception desk. It’s like they don’t care. My hands are swelling from the bug bite and it’s very itchy. I need my refund and I need booking. com to look into to. It’s lacks proper maintenance and proper cleaning. I won’t even talk about the smell or how old things are but bugs and roaches are bad. Even after showing the picture of the blood stains the attendant said maybe it’s a spider and I said in my head whether spider or bug it’s shouldn’t be in the room. I then went to the review and I noticed that this issues had been stated over and over. But we don’t take reviews seriously. But it matters don’t just come and say I completely understand what you went through bla bla bla act on it. Let the manager know and fumigate the whole hotel and renovate, get responsible staff. And let them be accountable don’t defend them.

Very good

Superb

Cleanliness

Location is the only thing I liked; it is close to everything I needed to be near. They nickel and dime you for towels, room service, pots, dishes; the service is very unfriendly and almost makes you feel bad for asking any questions. Then, if you need a late check-out or if you miss by any amount of time, they will quickly take your belongings and bag them in trash bags, and put you on a do-not-check-in list. Communication is impossible with them; Seems like an odd power trip, unnecessary and unprofessional

No this hotel is to much with all the problems in the rooms and why they don’t except cash is crazy I should of stayed where I was The tube and counters stove and it stinks on the 3rd floor and why do it smell like that and I’m giving my opinion but it don’t matter to yall

Very good

I liked the location of the hotel I didn't like that we saw a couple of roaches and the shower rod was breaking.

Superb

I didn't like that we saw a couple of roaches and the shower rod was breaking.

Terrible. Nasty. Old. Dangerous.

Great value No coffee

From the time i went into the room, the smell that greeted me was horrible, like a stale stench, like its been not cleaned, i went downstairs n complained how bad the smell was, the staff gave me keys to another rooms to go ucheck, but none was better, there was no air freshener, i had to use my colongnes n perfumes , sprayed the room so i could breatrh at night, coukd barely sleep so had to go and n spend the night away and came back in the morning ....night two was the same..I even came back at night and discoverd my key card wasnt working, had to wait for someone to let me into the building, went upsatirs couldnt get into the room... toilet seat was stable, low water pressure, sheets wasnt clean,,,felt little bites and itching feelings on the bed.

NOTHING I WONT BE BACK The place is dirty. My room was not cleaned my sheets had really fine cat or dog hair all over it that you couldn’t see until you sleep in the bad then I woke up to having an asthma attack and my black shirt covered in pet hair I’m allergic to dogs and cats i almost died then my room was full of roches after my asthma attack I was up killing bugs all night I contacted the front desk the lady tells me let me see what the night manager wants to do apparently nothing because they never called back i couldn’t get help at front desk it was locked up I couldn’t even checkout nobody ever can back to open up front desk I have tons of video evidence and since i don’t get any help or my money back I will make sure everyone knows to not stay here I’m going to report you people wherever I can this is not over not to mention we rented 3 rooms that night all had roches and my my brothers room had blood in the sink and on it I didn’t post that because he is writing his own review

Bad

Passable

The hotel was clean, The staff were great. The only problem I had was the smell throughout the hotel and the room.

The desk attendant named Jordan came to my room observed the water and told me that she wasn't giving me a different room unless I booked an additional night. Jordan instructed me to call Expedia to inquire about a refund. I asked Jordan will the property approve the refund or partial refund if I requested it from Expedia. Jordan responded that she sees the damage and the ceiling leakes when it rains she ensured me that the property would except any request for compensation from Expedia due to video recording I have of the leak. I've since then checked with Expedia and the property and I've been denied any type of compensation or apology. What I was met with was accusations about smoking in the room. I can guarantee that I went outside to smoke several times throughout the night. Cameras don't lie, if management had taken the time to review said cameras they would see me entering and exiting to smok. They are referring to is the room smelling like barbecue. Upon entering the room at 10pm when I checked in the room smelled like someone had lit a entire barbecue pit inside of the room.

Need floor cleaning properly when you walk feel like stick.

The property was old and musty with bad lighting and dated fixtures. The front desk staff was not rude or mean, but she had an AirPod in and seemed uninterested and unhappy. She did not greet us at check-in and was not friendly or hospitable, but she was efficient. The property has dirty and smelly entrances (stairwells), and our room and bathroom had bugs in them. The sheets seemed washed, but we found a hair strand on the bed. The kitchen and bathroom are in really bad shape with cabinets missing and paint chipping. The popcorn ceiling everywhere was concerning given the historical health problems that come from these types of ceilings and construction (e.g., asbestos).