Four Seasons Hotel at The Surf Club

From check in to guest services was a ZERO

Quite standard , not a fan of the chain but I had to stay here and it was not as bad as I remembered but they did not change my mind --mid

The front desk staff, especially Valentina, went over and above to make our stay pleasant. The Lido restaurant was amazing and the team at the pool welcoming and nice. This was not the hotel's fault, but the amount of seaweed in the ocean mostly prevented us from enjoying the beach.

All staff, services and amenities are top.

Out experience was perfect

Beautiful

Beautiful property. A-1 service. Top notch choice

No matter where you are in the world, Four Seasons never disappoints.

Property is just class. In every way.

Exceptional

Great location, service and restaurants. We have visited and stayed at the hotel a couple of times, but they seem to never track it, never offered an upgrade acknowledge that we are returning guests.

Excelente

Outstanding in every way. The service was flawless. People who generally care about their guests and are committed to providing an incredible experience. We are booking our next trip already.

Best in FL

Amazing! As always

Service is immaculate. Breakfast is pricy but well worth it. There is no shower at the beach.

Superb

From the moment we arrived at the hotel to the departure everything was perfect. The staff are amazing and the food delicious at all the restaurants. Honestly you never have to leave the hotel. Everything needed for a perfect trip is right there. The special details too were so lovely. The room and view breathtaking. Loved it here

Great!

"My stay at this hotel was marred by an unpleasant incident. On the third day of my stay, as I returned late at night, I was denied access to my room due to a payment error with my credit card. Not only was this very stressful, but I was also treated with a lack of consideration that does not align with the level of customer service expected in such a establishment. Fortunately a friend of mine, lend me her credit cart, without her, I should have splet in the lobby ! This attitude goes against their own values, which state that one should treat others as they would like to be treated. Despite the politeness of the staff, this incident left a bitter taste and tarnished my overall experience. I hope that the management will take steps to prevent such situations from happening again in the future." It was clearly a fault from their part they tried to debit almost 27000 E ( see picture)