Grand Beach Hotel Surfside West

Staff and service terrible

The TV is very old fashioned- u can only watch tv channels, can’t log into any watching apps which is dumb honestly in 2026. Lady behind the counter was not super nice or very helpful The AC in my room clearly did not work and it took them hours to respond to my request. I had to call downstairs multiple times before they did anything and then took hours before they switched my room and didn’t help me move my bags at all. Didn’t express their valet prices beforehand so got charged $50 for one night. Loved the pool and the beach across the street and the location is perfect for me. Was very clean. Not sure if I’d go again unless I didn’t mind watching on my laptop etc

Para poder usar el gym y el spa había que cruzar la collins avenue hacia el otro hotel de su misma marca aparte que cobran un fee de $40 por usarlos. Parqueo tiene un precio de $58 diario. Hay muchas tiendas y restaurantes cerca.

Don’t waste your money here they offer nothing that is worth the cost of resort fees, parking and room cost total out of packet $380.00 dollars per night .

We loved the two bathrooms two desks twin tvs and separate areas. Highly recommend.

Needs to be redone and pool area has no service

Fue mue desagradable situación!

hot tub was broken

The room was listed that it has a sofa bed which it didn't. I would stay elsewhere.

Location The beds were probably the least comfortable beds i’ve ever slept on in my life.

Only the room is nice, we couldn't access the swimming pool or the restaurant, which should have been mentioned when we booked, and we had to pay the full price The service was awful, the air was too cold and we can’t change, we asked at the reception twice and they didn't do anything about that, the staff was terrible

Please stay away from this place!

Very good

Disappointing

These was a loud bat y crying all night. The rooms are so think. I hear everything. Very upsetting

Great location. The staff were nice and helpful. Carpets in corridors were terribly dirty. Rooms were ok.

Great location, large nice rooms with two bathrooms convenient nice staff

Excellent service ,Location is a 5

Staff wasn't helpful or friendly. Asked for water when I checked in and was told I needed to go across the street to the other property to get it. Bloody Mary was $25.

The rooms were clean and spacious Our rooms had to get switched multiple times within the first couple of hours of checking in. The staff did not communicate with each other.