Grand Beach Hotel Surfside West

Complained to member of staff on front desk who was blunt and rude with how it was handled. Initially tried to charge higher resort fee because they moved us to their adjacent hotel. No parking other than valet parking of 58 dollars which is scandalous. Will never stay here again.

This hotel needs real upgrade. Since new management took over this hotel a few years ago condition deteriorating. The carpets in the hotel the hallways are very dirty. The pool area at the hotel and especially tiles should be replaced or clean. The table and especially chairs on the room terraces should be changed because the chairs are so hard it feels like seating on the rock. These are only few examples. There are many more.

Clean room

Frst time in years i was trrbly disappointed. The front desk was trrbly unfriendly and unhelpful and im a returning customer i come here for the last 20 yrs at least 3 times a yr. And wen i got a call that i can check in there was a sign saying back in 5 min and she was back 45 min later.

Great property

Moved 3 times

Bad

Exceptional

Staff and service terrible

The TV is very old fashioned- u can only watch tv channels, can’t log into any watching apps which is dumb honestly in 2026. Lady behind the counter was not super nice or very helpful The AC in my room clearly did not work and it took them hours to respond to my request. I had to call downstairs multiple times before they did anything and then took hours before they switched my room and didn’t help me move my bags at all. Didn’t express their valet prices beforehand so got charged $50 for one night. Loved the pool and the beach across the street and the location is perfect for me. Was very clean. Not sure if I’d go again unless I didn’t mind watching on my laptop etc

Para poder usar el gym y el spa había que cruzar la collins avenue hacia el otro hotel de su misma marca aparte que cobran un fee de $40 por usarlos. Parqueo tiene un precio de $58 diario. Hay muchas tiendas y restaurantes cerca.

Exceptional

Don’t waste your money here they offer nothing that is worth the cost of resort fees, parking and room cost total out of packet $380.00 dollars per night .

We loved the two bathrooms two desks twin tvs and separate areas. Highly recommend.

Great location No access to beach or pool when I arrived due to football. Upstairs pool dirty and not cleaned well.

No Neflix,prime

Pleasant

Needs to be redone and pool area has no service

Generally a clean hotel with prompt maintenace and 2 washrooms per room with a queen bed and futon We booked the hotel as we have had good experiences in the past with their great gyms, lobbies, balconies, beach access, classes. The property was sold out to FIFA related client and NONE of those amenaities were available. no gym, no balconies, no beach access, no classes, ... they were uspposed to deduct the resort fees from day one and never did. We are working on a refund currently with booking.com and the property. The staff was hit or miss. either they were dear in headlights useless or they were kind but still useless. They never charged less due to their selling out all the ervices.. this is fraudulent.

Fue mue desagradable situación!