Gold Coast Inn - At the Bay in Traverse City

Also, our linens (sheets, comforter, pillows, etc.) all felt damp. We called the service line and reached a property management company who no longer manages Gold Coast Inn. Fortunately they were able to provide me with the the number for the correct property manager. The representative directed us to where we could find fresh sheets, but said she couldn't take care of the comforter that evening. She said housekeeping would be by the next morning with a fresh comforter. Housekeeping never came. It should also be noted that the property is not on the water as it appears in pictures. There is a very busy 4 lane road that separates it from the lake. All that said, the rooms were large and the place was decorated nicely. I just expected more for $300-500/night.

I could not even check in! I never received any codes for entry, and there was nobody there to help. I am still waiting on my refund. Beyond dissatisfied. Hire humans!!!

For being on a busy main road the room was very quiet. The young ladies worked hard to keep everything clean. I very much liked the facility. The only negative was the large volume of automated messages I received.

The floors creaked very loud. We put white noise on our phone but could still hear the floors from the people above. Our room faced the parking lot and there weren’t blinds on the window. It left little room for privacy and a lot for light to shine between the curtains. The hotel didn’t have an ice machine. The room felt like a senior living center.

The hotel was very clean and well maintained. The location was just outside of downtown Traverse and the view was pretty. Check in was a little confusing, but I'm not used to a code only system (no front desk). My main suggestion is that an instruction sheet on the 3 remote controls for the TV should be in the room. Luckily, I was able to reach someone on the phone, and they walked me through operating the TV. Also, the coffee station should be stocked with necessary items on the counter or at least have the cabinets/drawers labeled so items (cups/creamer/sugar) can be easily found. I did enjoy my and stay and would definitely stay here again.

This was my first experience with a front desk-free location. I was very pleased with how easy the process was. The room was spotless, well-appointed. I felt safe. Overall, a great stay.

Very good

Smell so bad

Clean rooms, perfect size, and great location.

Very clean and comfortable room, great shower, nice room-darkening curtains. We also loved the easy check-in process, loved the view of the bay, and loved that we could walk to Woodland Sweets for ice cream. There was some road noise, but white noise covered most of it, and the hosts also provided complimentary ear plugs.

Stay was dependent on use of internet. On day I was scheduled to check-in I received notice that internet was down. Cancelled. No refund. Will not consider booking there again.

Everything

The room was perfect! Very clean with a comfy couch.

Room was nice spacious… no help or workers around…chair in room needed cleaning

Very nice, homey and well priced No complaints

Exceptional

No complaints

Nothing Everything

Poor

Clean rooms, great support from Kasa. Note this was a virtual hotel. No staff on site. Provided with entry code to building and room via email on date of arrival. Nice lounge with business center, books, available bicycle and coffee. Note no soda machines or ice machines on site. More like B & B.