DoubleTree Suites by Hilton Tucson Airport

The 2 good things about this property were the staff was very nice and location to the airport. The rest is terrible. At check in the computers were down and we could not check in for hours. When we finally were able to check in they had to do all the information on paper. It was 110 that day and the AC was barely working. The maintenance staff brought us 2 fans. We used the pool but it was filthy. When we walked into the lobby it smelled like a septic tank. The whole property needs upgrading and new furniture. After this stay I would not stay at a Best Western again.

They have swamp coolers. The ac is little to none. They lend us some fans but if I would of known I would have not booked.

Clean room and safe place

Everything was pretty good , but one thing that disappointed me was that the air conditioning was not the best we had to ask front desk for a fan because our room was hot

White bath towels were grey, thin and scratchy. The ceiling vent in fitness center had what looked like black mold covering it. Bed pillows were nice but overall, the bed covering was minimal......no quilt or bedspread. Water pressure in shower was good.

Extremely disappointed

They sid not care and just it’s not there problem I didn’t like smell.

We had to switch rooms dur to AC unit outages and had unfortunately get different hotel all together due to no ac in both rooms we were put into. The staff were great but having no AC and traveling for 4 hours we wanted to be comfortable and cool. But overall if the AC was working properly I would give it 5 stars.

The rooms need updating. They smell musty and smoky to the extent our eyes were both irritated. The air conditioner was not working properly, which is not OK during summer in Arizona. One of two lobby elevators was out of order. This hotel needs to put in some work to be up to standard.

Overall the stay was ok. The property needs to be refurbished. Old furniture and worn carpets. Had a restaurant on site which was convenient. Friendly and helpful staff.

The property was not as kept up as we would expect for a Hilton brand. The room was very outdated and smelled.

Phones in rooms didn’t work either, we had to walk to front and request a box fans we saw staff passing out when we decide to hit the pool because rooms were Hot.. Hotel grounds looked like it was beautiful when it was built, but you could tell it’s been around for years. Mini-split is my recommendation for all rooms and some TLC in maintenance for phones and outlets that didn’t work. What we did love is that each room has 2 different rooms and plenty of seating ,mini suites, couch, table 2 chairs, with wet bars and each rooms had TV’s. Could be great place to stay if owners cared more.

Run down property my AC never worked great room was warm all week and i was unable to sleep well. Staff said thats normal for this time of year. Thats unacceptable and not Hilton quality

We booked one with after celebrating my one year olds birthday in town, there was no hot water so I couldn’t bathe my child. The air conditioning DOES NOT WORK, if you sleep warm I do not recommend this place.

M

Would book again.

Very nice

The Staff was good. There is not much more that I can comment on.

We stayed here 6 nights. The staff was very friendly and helpful. The property was clean and quiet. Exceptional convenient to Tucson AirPort. My only disappointment was the buffet American breakfast included in my rate was not available the entire week. The restaurant substituted a breakfast which was good at all. I ended up each morning going to Dennys around the corner. Otherwise this was a wonderful stay at the Hotel

I will stay here whenever I fly to Tucson for work from now on.