Homewood Suites by Hilton Vancouver-Portland

Fantastic stay!

Very spacious

The hotel staff was amazing in all staff positions. The size of the room was perfect for us and loved how dog friendly it was. The location was close to many places to eat and a short walk to the waterfront. Easy to get to downtown Vancouver or jump on a highway to get to Portland. The breakfast was the one thing that stood out. It had a variety of options, well maintained and tasted amazing. Grounds of the property were well groomed. The hotel was short staffed in housekeeping which added an hour delay getting checked in because the room was not ready. We were offered something from the Suite shop as a consolation for not being checked in quickly. The pool and hot tub were being maintained all 3 days we were there and saw no one working on them nor did the staff make us aware it was unavailable. Bummer, since one of the reasons I choose this hotel was because it had a hot tub. The bed was harder than expected and the pillows were tiny. The furniture was functional over substance. Not a comfortable chair to sit in located in any room. For the price, I was expecting a bit more comfort over just a place to land. The carpet in the elevators looks awful like a cheap motel. The water pressure was not great and took a long time to get hot water. We made the best out of what was offered.

I would have given this 4 stars because the place itself was awesome. But 2 things put me off 1 the listings say king size beds when we went to say something to the front desk person to report the problem of having a queen size bed but he insisted the hotel only has king size beds and made my boyfriend and I question ourselves. So we got a tape measure and sure enough it was the size of a queen. Other thing that kinda sucked was the pool was closed the entire stay we had to go ask why when we went to go to use it and was told us that the pool was closed due to ducks popping in the pool. Why were we not informed when we checked in? The breakfast staff were amazing! The breakfast food was great every morning and the eggs cooked to perfection each time. We also loved the breakfast meat changed each morning. The hobbit door was cool!

Breakfast was good.

The convenient location to the highway and many restaurants

My daughter had a severe allergic reaction at lunch and was heavily drugged and nauseated. I went in at 3:30pm asking if we could get in early so she could lay down while we watched her. They said no since checkin was at 4pm but had me do the paperwork ahead of time so we could get her in immediately. I showed up a few minutes before 4pm and they were checking in others and handing out room keys (including another large family probably in the same 2 bedroom suite). When I got up there they told me the room was not ready on time but couldn't give us an estimate (not even to the closest hour!). I asked if they would call me when ready, and he snarky replied he didn't have my phone number (he had me enter it on the earlier paperwork). Half an hour later my daughter had to come in and lay down on the foyer couch to get out of the hot car and at 40 minutes when he still wouldn't give me an estimate I cancelled so we could go elsewhere. As we're leaving, he offered us cold water. No offer for her to come in and wait out of the heat, no offer for refreshments as we waited, no offer for letting us know when it was ready (I had to ask for that), no updates, no apologies, no offer for discounts, etc... He had only offered to move us to separate (more expensive) rooms where we couldn't keep an eye on her.

Very friendly staff and very clean

If you’re booking a suite, Expedia says this is two queens, it’s not it’s two doubles. Showers need recaulking.

Nice quiet room. The hall smelled musty.

The staff was great and the room was nice. Great breakfast

Nice parking and proximity to river and bars

The room was good for the most part, big vent overhead in vanity area was filthy. Had new carpeting in hallway leading to our room. There was a sign in the elevator that said they were in process of renovating. I think it’s work in progress!

Very spacious, comfortable and welcoming.

Room was killer. All brand new furniture and appliances very clean nice and quiet great place to stay in my opinion.

Perfect

2. Pet fee is exorbitant. 3. Our room was near the basketball court and the thump thump of basketball even at night disrupted sleep.

The staff was outstanding: friendly, welcoming, and attentive from check-in to check-out. Breakfast was excellent, with a great variety and everything well organized and fresh. Overall, the accommodations, cleanliness, and peaceful atmosphere made this a wonderful stay. I would absolutely recommend this hotel and would gladly stay here again.

Couldn’t stay there because the power was out and they couldn’t let us stay There was not any resolution because they had no internet…. We were very much in a scrabble for lodging and there was no help for a resolution.

The location was perfect for visiting family. The weather!