Hilton Vacation Club Oceanaire Virginia Beach

Habitación en óptimas condiciones, acceso directo a la playa, y lo mejor, fue la vista, volvería aquí una y muchas veces más

Very nice family and I had a great time

Was thinking I have ocean view not a view from the side of the building facing the street

This was a terrible experience that almost ruined my mini vacation. First, we did an early check-in at about 2pm and was told we would receive a text message if the room was clean and available early(Check-in is 4pm). Of course we never received a text, so we go back to finish the check-in process and get our keys at 4pm. However, they tell us that housekeeping is backlogged so the room isn’t cleaned/available yet and we’ll receive a text when it’s ready. We go back and forth with the staff to see what our options are and decided to wait because all of the other hotels in the area were booked. We finally received access to the room at 5:10pm. Also, there are only 2 elevators in this 18 story hotel, so there’s also a crowd to get on it. Terrible experience overall and I wouldn’t recommend it to my worst enemy. Way overpriced for the experience! Never again!

The Good * The location is excellent. * Beach access is convenient and easy. * The beach itself was clean, beautiful, and well maintained. * The ocean view from the property was fantastic. The Not-So-Good The biggest concern for me was security. The hotel only has two elevators serving the entire property. Guests must scan a room key to activate the elevator, which sounds secure in theory. However, once someone gains access to the elevator, they can travel to any floor. While returning from the beach with my children, several people were waiting near the elevators for a guest to scan their key so they could enter. One individual carrying what appeared to be a delivery bag entered with us, exited on our floor, and was wandering the hallways. Later, I saw the same person still walking around the property with the bag. As a parent traveling with young children, this was concerning and did not make me feel safe. Another issue was the smell on our floor. The hallway had a strong rotten fish odor that was so unpleasant we found ourselves holding our breath while walking to and from the elevator. The bedding was also disappointing. The sheets were some of the oldest, thinnest, and flimsiest I have encountered in many years of travel.

Friendly staff Balcony

Our suite had so much space for our 4 family stay! Everyone was comfortable. Living room and kitchen were a must. The bathroom was a little outdated in the dbl room, but other than that no complaints. My kids loved all the pools and the direct beach access. Close to restaurants. Great stay

Staff was very nice. Rooms were OK but not the cleanest. It was fine for a few days

I booked this hotel last minute. For over 2,000 for 5 days and 4 nights it was the worst place we stayed at. The hotel room was big but the elevator kept breaking and in our room the kitchen was dirty our shampoo/conditioner bottles were empty and we had no tissue and one roll of toilet paper. Called to have more brought to us and it took all day, we went and bought toilet paper. The pools are tiny and no hot tub. The do have hot tub and pool area but you have to be 21 and older to go in. Our shower had no handle to properly close it and it leaked. They never took trash out so on our floor between everyone there trash pile up in front of elevators. They have a sky deck but you can't use it unless you are an owner. Asking for half a refund for all of that and the get crickets.

Check in was a nightmare, we arrived at @3 and did a pre check in, was told I would get a text when my room was ready. Posted check in is 4:00. I didn’t get a text until 5:30. Then there were no luggage carts to be found and I had to go on a hunt for a cart. Cars were lined up out to the street so we had to park on the side street to unload our car. Other than that the room was clean but bed was hard, staff was friendly and accommodating. Great location on the boardwalk. Downside there was no restaurant or breakfast at the resort. Everything had to be ordered at the Tiki Bar with very long wait times. Over 21 indoor pool was nice although the hot tub was too hot and it was hard to enjoy.

Beautiful property in a great location. Very close to lots of restaurants and stores. The staff was incredible! So friendly and helpful!

The hotel overall is great. Right on the beach side with an amazing balcony view, depending on your room. The bed was great and soft, and the room was clean. The front desk staff were supper helpful, friendly, and answered all the questions I had. Would’ve have the hotel 5 stars but, as with everything in life, nothing is perfect. The outdoor pool is small, like really small. The indoor pool is a nice big size but it’s usually filled with kids, which makes it annoying sometimes, but what can you do about that. The parking sucks; you have to walk down the block and across the street, and the first 3-4 floors of the parking lot is always packed, so you have to go up quite a bit. They give you a QR code, which you only have to scan once when you enter, and the parking gate remembers you for the rest of the trip. Lastly, housekeeping is useless. I had the do not disturb sign and yet, they knocked at 7am and woke me up. I told them to come back the next day, and I guess it offended them because they never showed for the rest of the trip. Overall, it’s a great hotel and the King Suite I stayed in was amazing and huge. I’ll definitely come back and hopefully housekeeping comes around this time.

Room was dirty upon our arrival. My family stayed for days and we did not receive one room cleaning even though we requested it twice! We will never return to this property again.

Great time! Thank you!

It was working properly. When he came in he just hovered his hands over the vents and used some type of laser gun and pointed them to the air vents and left. Nothing else was done. As the night went by we noticed it was still hot in our room. My husband was sweating all through the night. I called the front desk and they said there wasn’t anyone who could come and look at it and we would have to wait until 8am the next day. We left the room to try to get some air some where else. When we came back to the room the repairman was in our bedroom changing out the air compressor. He said it needed to be replaced. So all this dust is all over our bed and we have to wait on our vacation for an air conditioner unit to be repaired. We are paying $400+ for a night, this isn’t like I’m at my house waiting for the repairman. I’m on vacation paying them. The manager stated we would be compensated but never did after I asked for the general managers info.

The hotel was very clean, staff is very friendly, the only thing that bothered me is that I did not have a Oceanfront view I had an ocean view but it was on the side of the building and that was not told to me when I booked my room. But we would come back anyways because that's a nice hotel.

Parking is off site but close and didn’t pose a problem. The only annoying aspect was the elevators were a bit slow and sometimes only one was working. The kitchen in our room needs a few more dishes and a couple of sauce pans would help. Over all I will give it a thumbs up.

Property needs remodeling

The property claimed to be overbooked and I was not notified of this issue until check in. On my actual birthday of all days!!!!

When we returned, we were then locked out of our room. It again took several minutes for staff to arrive. Once maintenance got the door open, he accidentally became locked inside our room for about an hour while trying to fix the lock. Afterward, the door was left propped open for another hour to prevent us from being locked in again, and the entire ordeal wasn’t resolved until around 10:30 p.m. As two young women, this situation made us feel extremely uncomfortable. Having a strange man confined in our room for an extended period, followed by our room being left open with people entering without knocking, left us feeling like we had no privacy or sense of security. We understand that mechanical issues can happen, but the way this situation was handled was disappointing and significantly affected our stay.