Renaissance Walnut Creek Hotel

This place was amazing. We had no idea when we reserved this hotel that we had use of the whole club, including pool and all the amenities. It made it just the relaxing overnight we needed. Thank you!

lovely stay loved everything about it nice view

This is our 3rd time staying here. We love the access to The Bay Club. The overall hotel is very nice and location is excellent.

Will never go back to stay at this hotel.

b

expensive breakfast

Will definitely be back!

Hotel owned by the Bay Club, so it was fun to check out what the gym had to offer.

Beautiful hotel!!! Really special and I definitely want to go back!!

Excellent onsite restaurant and upscale environment. the only negative was the garage, no elevator to whisk you to the surface from the lower level?

The Cons: The rooms are in desperate need of an update. The lampshade had weird water stains, the carpet was stained, the tub was stained, the upholstery had stains, and everything was quite dated. Nothing sexy about these rooms. Also, they charge $30/day for self-parking in a garage that doesn't have an elevator. So if you are trying to get your luggage up the stairs, you'd better be fit. To be clear, there is no valet. The $30 is for the privilege of parking your own car in a crowded lot.

I informed the front desk about the excessive noise, but no assistance or solution was offered. As a result, I had no choice but to check out early after spending only a few hours in the room. I also tried to contact the manager by email to explain what happened, but I never received a response. I consider this lack of attention and follow-up to be highly unprofessional and a poor example of customer service.

Outdoor pool

Very good

Breakfast was amazing There wasn’t anything I didn’t like.

The location was great. The property seemed like a gym with a hotel attached. The staff wasn't the most hospitable, food was not good (we ordered multiple times), and the rooms are relatively small if traveling with a family. I'll choose a different hotel next time.

Super friendly staff, room was amazing and clean, exactly what my girlfriend and I needed for our one night getaway. Special shoutout to Javed, the concierge on the night shift. He went out of his way to assist us and make our stay awesome. Would absolutely book again!

The room was clean. Waitstaff were nice ( the breakfast had been sitting out and was barely edible) The hotel staff were hot and cold. The person who helped me was nice but the staff person who was checking in another party at the same time loudly announced both of our room and floor numbers. I expressed my concern but was not offered to be another floor or room. The next morning I checked my bank statement and they had charged me even though I paid in full through booking.com. I called the hotel and was told to "take it up with my bank" . I placed a to the manager which went unanswered.

Thank you

The staff is overwhelmed in the restaurant that cannot handle the guest! I made two room reservations and my daughter’s room was a joke as they got a brick wall to look at, the toilet did not work and the tank would not fill, the shower temp was only super hot or very cold!!! The room was unacceptable and we are not coming back to this location!!