HYATT house Boston/Waltham

I received a free upgrade to a suit which made my day! The gym was well equipped and a good size. The omelette station was a nice addition to breakfast but it was very crowded.

All the staff were beyond helpful and the breakfast was WONDERFUL!

Great service, fantastic facilitéis. The room were very clean and well equiped with a small kitchen! The breakfast was delicious!!!

Excellent stay!!!! Would do again

Breakfast buffet was good to have specially traveling with kids. The staff are always helpful and quick to response with the guest’s needs.

Help

No water pressure in the shower - shower in a water fountain.

We stayed here for 11 days, and it was one of the most disappointing hotel experiences we’ve had. I would not recommend this hotel and will never stay here again. The staff was consistently unfriendly and unhelpful. We booked a room with a regular bed and a sofa bed, but only the regular bed was made. The sofa bed was completely ignored, despite it being obvious that someone had slept there. Cleanliness was another major issue. We found a contact lens in the shower that did not belong to us. Despite repeatedly reporting it, it took two full days to remove. Instead of apologizing and resolving the issue, the staff seemed annoyed that we pointed it out. Throughout our stay, the cleaning staff did the bare minimum. The hotel also smelled unpleasant upon entering, and the elevator frequently smelled terrible. The breakfast was poor, although it was roughly what we expected. Combined with the poor cleanliness, bad smells, and unfriendly service, the overall experience was extremely disappointing. After 11 days, I can say with certainty that I would never stay here again. Save yourself the disappointment and stay somewhere else.

The property is well maintained and staff is friendly and courteous. The room I had was comfortable..I would ask maintenance to also care for the vents in the rooms as they were very dusty. Other than that, lovely stay and I would return.

Very clean and super friendly staff, great breakfast, nice quiet rooms . N/A

Muy bonito Limpia y acojedor

Female staff was very rude when checking in and would not listen to a double booking that l had canceled. Very bad 1st impression

Everything was superb! The staff couldn’t be more accommodating!

Clean Middle of nowhere

Poor

They serve a decent breakfast at the Hyatt, but it gets very busy later in the morning. Best to get there early.

Bad

Very good

Friendly front desk staff and breakfast staff. Decent breakfast with omelette station Lobby and first floor halls stunk like cooking grease and old food from likely poor ventilation in breakfast area.

good good