The Westin Waltham-Boston

Great hospitality friendly staff clean modern environment, room was nice and comfy definitely recommend.

Breakfast staff was absolutely wonderful - made you feel very welcome, amazing attitude, great service. Parking was easy and close by. Room was somewhat dated - bathroom wallpaper starting to come off at the seams, adjacent room had a connecting door that was not soundproof - could hear baby crying next door.

Everything was fantastic!!

The quality, comfort and cost were lovely. The housemaids and room staff were fantastic. The morning breakfast staff on Saturday was horrendous. Actually, only one staff member - she seemed to be the main person running things - She was loud and stresssed out and not handling people or her staff well. There was a line out the door and plenty of empty tables - that aside she was yelling so loud constantly and acting like this was a fast moving diner not a lovely restaurant at a hotel. AND sure was it slightly busy sure but not really only 20 tables at the most and breakfast is easy with coffee and waters and 80% people having the free buffet. There is absolutely no reason for the loud yelling or stressful antics acting like is was soooo busy and stressful. Not a good look for Westin.

Exceptional

Loved the bed and location The staff were very accommodating to our disability needs Our room with two double beds was a little tight for my wheelchair

Exceptional

Very good

Exceptional

Breakfast was great, room was large,quiet and clean Staff was 10

The room was very dusty, looked like it hadn't been cleaned in awhile. The mattress cover looked like it had a urine stain.

Disappointing

Bright, clean No walkability

The location was good The Staff was very unhelpful. They had coupons for breakfasts and weren't given to all the ppl staying in the room. I booked the lake view room and it wasn't given to them !

Unfortunately, the pool and gym facilities were not well maintained. Guests were walking through the pool area wearing dirty outdoor shoes to the backyard, which affected the cleanliness of the space. In addition, there were no staff present to provide clean pool towels, which further detracted from the overall experience.

Superb

Exceptional

Great breakfast. Nice large room. Front desk esperince

It was such a great hotel and, breakfast included for the price , 5 stars

We loved the water dispenser in the lobby!