Embassy Suites by Hilton Washington DC Chevy Chase Pavilion

Superb

Good

Right at the Metro station. Front desk staff was really helpful and good. Well trained. Breakfast was great Bathroom could use some renovations. We also got locked out of our room. Another guest locked the main door leading to our room. They were also smoking marijuana in the room. We were able to get another room but the bathroom was peeling and needed renovation

Front desk staff was amazing. (All shifts) Love that the pool was open late. Couch in room could have been cleaner. Restaurant staff was not the friendliest. Asked for 2 sets of plastic utensils and was told they were only for restaurant patrons. Breakfast could have been better. The scrambled eggs texture was weird and they should have been a 3rd juice option provided.

Great place to stay. Welcoming staff. Great breakfast, happy hour. Room was wonderful. When back will be staying here again!

Exceptional

Over all it’s good

My favorite part of this trip at this hotel was the complementary happy hour loved it

Breakfast is the icing on the cake!

One issue I have is the parker sistuation.

There’s a church service given on Sundays, the pool has a swim school throughout the week and weekend limiting access AND the building is shared with office space/ retail space. Food was bleh but the happy hour and free breakfast are a perk. The bartenders and wait staff were very nice. Staff is VERY friendly, but we weren’t charged correctly at check in resulting in them attempting to overcharge my card 4 times upon check out. THANKFULLY, my card was locked. The front desk girl worked hard to help us correct this and felt bad but it was not a great experience. Parking is terrible and overpriced. The area is beautiful though. We will not be back. Booked solely for the free breakfast and pool, but couldn’t even use the pool. I was told by the instructor I was to put my 4 year in 4 and a half feet.

Convenient to shopping, restaurants and the metro. Nice room with great amenities, but the bed is quite firm. Pool is occupied from 3 PM to 7 PM with swimming lessons.

Environment very pleasant very nice staff

Happy hour was a wonderful vibe. The waitstaff was very accommodating.

Exceptional

I liked everything, the room is luxurious, breakfast was good, hot tub was cozy the atmosphere was calm and warm. It's home away from home. My family and I loved it.

However, the parking situation at this location is something that I cannot recommend, I should not have to pay for parking….ridiculous

The location for us was perfect, and Trader Joe’s attached was a big plus. The best part by far was the great staff. All breakfast personnel were very good people. But the primary reason we will keep returning to this location is because of fabulous people like Sindy at check-in counters! She made us feel so welcome, went out of her way to help us get new room keys (their system was down) and just lit up the place with her smile. We can’t thank her enough for all she did for us, her kindness and sense of humor and hospitality will always be remembered! Thank you so much, hope to see you again soon on our return visits!

Staff gave me a room that didn’t have a door with key entry I spoke to a staff member about my concerns and request a room change he told me I has to wait additional three hours to get another room. Rude staff

My stay was amazing The front desk attendants were very nice. Will recommend!