Boarders Inn & Suites by Cobblestone Hotels - Waterloo/Cedar Falls

It was better than the price would have inficated

NEVER stay there.....

Excellent will stay again

Very loud. No light bulbs

Would be nice if there was a broader offering of continental breakfast items as main offering was white bread, bagels, small muffins, two cereals, bananas, and milk.

The room was okay. The hallway smelled not sure of what. There were random people hovering in the parking lot when we arrived AND they charged my credit card $50.00 for "potential damage". What does that say for thier clientele. Canceled a return reservation.

Bed linens were clean and new. Fan/light combo in bathroom was not working properly and made a loud noise every 10-15 seconds. Lamp with outlets for charging wasn’t working. Tv remote didn’t work and the remote didn’t have a battery cover. No cups near the sink. Breakfast was two cereal options or breakfast sandwiches. It was quiet

clean breakfast below standard

The front desk receptionist was very very rude and her attitude was none of good customer service or customer care!!!

😒

breakfast sandwich available only one of three days

When arriving at hotel the first impression was there is no way im bringing my children into this place. Looking around the parking lot there were a group of people hanging out on the side of the building. After looking closely and then getting out of the car to smell. The group was doing drugs. A man with long bright pink hair was screaming and fighting with himself. My daughter gets out of the car to get her bag when she pointed out needles laying on the ground. Now with the building... the blinds are broken making the hotel look even worse. After walking into the lobby I had some time to look around while waiting on a staff member. It was dirty and smelled musty. The final straw was when I watched a roach scurry across the floor. When leaving one of the men from the group came up to my daughter and asked her if she had any dope. When she turned to look at me he replied with well do you want to do some dope? She is a child! I have never felt more unsafe walking into a hotel before. We left and found a new hotel right away. Getting ahold of the hotel has been difficult. Whenever I actually get through to anyone. I am hung up on.

Nice play to stay side door was not working to come in and out lights broke in my room and tv cable cord was broke so made our tv fuzzy when watching

Clean room, nice staff, quiet hotel - "free breakfast" was basically toast and cereal but still free. Overall, very nice for a cheap hotel, would absolutely stay again

It isnt anything fancy, but the beds were comfy and it was quiet. The owners take pride in the appearance of the place; both indoors and out.

Break area needs more improvement

I booked a room here but had to cancel because my travel plans unexpectedly changed. Hotels.com contacted the hotel on my behalf to request a refund, but management flatly refused. I understand that cancellation policies exist. I also understand that a business can choose to exercise basic decency—especially when the hotel was overflowing with customers. They kept my entire payment for a room I never used and a service they never provided. What makes this especially rotten is that it was not an inability to help; it was a deliberate decision not to. They could have shown even the slightest understanding. Instead, they hid behind their policy and pocketed my money. That tells me everything I need to know about how this hotel treats customers once it has their credit-card information. I would never book here again, and I strongly advise others not to risk giving this property their money.

Good price, comfortable bed

Room wasn’t ready & check in. We had to ask 3x for towels, lights didn’t work over vanity. Roach present in bathroom. Upon checkout staff tried to charge me extra when the balance had been paid in full upon check in. She was rude and argumentative.

Very nice staff. The property was not well maintained inside and out.