Comfort Inn & Suites Waterloo - Cedar Falls

Exceptional

The hotel was OK , good breakfast and friendly staff

Exceptional

Good

Ok

It was very clean. The pool area needs repair. Outside of the building needs updating and repair. The parking lot is terrible.

It was clean. The hotel needs repairs and updating. The parking area needs resurfacing and repair. The location is so-so. Had lots of trouble with the key cards, even after getting different ones from the desk, both for my room and the pool (which also needs repairs).

Breakfast was nice. The staff were friendly. They accommodated our request to have two rooms next to each other. The facility was run down. The pool had rust on the walls and on some of the adaptive equipment. The building and parking lot seemed very original and more than a few decades old. The carpet in the room felt… slimy or slick or something.

Breakfast was awesome but seating room was small. Had to take food back to eat. No room left to sit and eat. I felt the hotel could use a new carpet maybe just a remodel job. Bathroom shower head was not good. Room pretty small. Found a garbage can full of garbage in our room. For the price it needs some updates.

Nothing unique. Old carpet, room smelled bad.

The good: The person who checked us in was very professional and courteous. The amenities in the room were well stocked, including shampoo, coffee, glasses, etc. The pool was also open and available for use. The room was mostly clean, but the carpet was damp, which resulted in somewhat of a damp-carpet smell. The room is definitely in need of a remodel. The carpet, drapes, bedding, and furniture all appeared to be clean, but they were very worn and dated. The rest of the hotel was in much the same condition. The concrete outside was extremely worn and broken up—it was actually smoother driving over the speed bumps in the parking lot. Overall, I think this is a nice hotel with good potential, but it is really in need of a major remodel and some significant property maintenance.

2: The hotel parking lot is in poor condition 3: The hotel itself is not in great shape 4: Our pillows smelled like drool 5: Our kids couldn't sleep because the room at night became covered in busy little brown ants... Ants in our beds, ants in our luggage, ants everywhere. That was not a good experience.

No issues

I've been staying at this motel for many years and have yet to be disappointed.

Convent location but not a good neighborhood Run down, sketchy location with some not so trustworthy individuals all around the parking lot, keys for room didn’t work, staff was decent enough.

The only bad things where hard mattress and an a/c unit that didn't cool the room good enough. I am thankful I brought a fan.

Clean, comfortable , breakfast was really good Only 1 ice machine & only on the main floor We were on the 3rd floor on a 100 degree weekend

Good location, easy access to highway and restaurants. The morning breakfast was good, and the dining room was clean. The staff was friendly and helpful. Better room service ie., cleaning and laundry. No one came to ask if you needed help with anything or did we need additional towels, etc. The beds were never made up while we were there.

Older property, clean but definitely dated and some wear and tear.

Passable