DoubleTree by Hilton West Fargo Sanford Medical Center Area

The bathroom sink needed to get cleaned out. No hot water in the shower

?

This is definitely not a 4 star hotel. The bathroom was in such bad shape. Shower was gross, toilet paper holder couldn’t hold the toilet paper due to falling off the wall, mirror was missing from the wal, disgust forty and all fixtures rusty

Restaurant service was excellent! Thank you !

Highly recommend this hotel. Cleanliness and friendly, helpful staff make the stay enjoyable. Easy and free parking. Convenient location right off the freeway.

Like

Only issue was the room smelt like wet dog i just about requested another room but was really tired so we just put up with it next time i will ask if the room and or the property is pet room and will request not to stay in a pet room

Very above average hotel

Location was good

Pretty horrible experience. Ac wouldn't get below 82 degrees during the day. Manager not on property to handle issues. Peephole broken and zip tied. No pressure at lav. Curtains wouldn't close all the way. "Couch bed" was a joke hard as a rock. Pillows deflated. No receipt sent and $800 added which we can't figure out what for. Run.

Room was very clean and food was very good.

It was great!

The toilet was broken, which means that you had to call front desk… also right after they so-called fixed it it broke again so then you have to dig in the tank to make it work… on going process. Cook did not show up on one of the nights…. But we did have a great time in the pool area!

The rooms were really nice and clean. Our first room's TV wasn't working, so we called for help. The front desk said they'd try to get ahold of someone to fix it. After not hearing anything for 45 minutes, we called back down to find that she couldn't find anyone. We switched rooms where the TV worked, but there was an extra fridge in the walkway of the room. It worked well, but it was just in the way. Aside from the staff not being helpful or following up (and there being no cookies upon check in or check out! -- I talked up the cookies and was so looking forward to them) the hotel was fantastic, the rooms were comfy and it's in a great location. The bed was a bit hard, but it's hard to find a hotel where they aren't. Hopefully next time it's a little smoother sailing.

Good place to stay

It was great

My partner and I stayed here for two nights and it was nice and quiet even with a wedding going on in the ballroom. I will say the room quality needs some addressing, we had wallpaper peeling off the wall in our bedroom of the suit and the carpet in the entryway and living room was dirty and needed vacuuming. The light for the entryway of the hotel was burned out to which they had replaced while we were at dinner which was awesome and quickly done. I think it can be an excellent hotel with some tidying up. Parking and staff were also easy to find and helpful.

The TV in the bedroom had cords that were detached the TV in the living room was dark. They advertise that I would automatically be logged out of my YouTube and Netflix account upon checkout, but I wasn’t. The bathroom door wouldn’t stay opened or closed. It needs a magnet on the back of the door to hold it in place.. the refrigerator freezes stuff. And the do not disturb sign comes off of the door handle too easily.

The air conditioning in our room did not work and even after maintenance was up to fix it, still no A/C. When I informed the desk staff upon check out she didn’t seem to care Also the refrigerator did not have a knob to adjust the coldness and we had to get someone to come and adjust the temperature. Needs some attention, not a property Hilton should be proud of…

I was disappointed in the friendliness of the staff. The were not helpful and not one smiled at us, While checking in, asking for an airport shuttle and when leaving they acted very cold and unfriendly.