Candlewood Suites West Memphis by IHG

There were known issues that were not communicated to guests upfront. For example, the TV’s were not working properly.

Exceptional

tv did not work

So paying was partially for the breakfast leaving quote early. 630 rolls around and no breakfast. And we had to leave before before it got there. It was 720 and still had not gotten there. So had to go pay more money to stop and get breakfast. Im coming back through this way in 3 weeks to pick up my kids and will not be staying here again.

Exceptional

Need more parking slots for people who aren't diamond elite

Location

Hospitality of staff and cleanliness of facilities Need more parking slots for people who aren't diamond elite

The entire place was very clean, from the parking lot to the room. I could really relax and enjoy my stay.

Elevators were filthy, our room was not the cleanest, the doors were falling off the hinges, shower amenities were completely emptied, the rings from the bathroom faucet were taken out and sitting on the sink, water sprayed everywhere, i notified front desk so that I wasn't charged. Need was comfy, when we went down for breakfast, there were other guests hoarding food, making multiple trips to their rooms zero hot food left and barely any breads or cereal because of this. Staff was extremely friendly.

Exceptional

Love the layout of the room. Your staff member Nathan and Lori are very friendly and professional every time I. Heck- in or check- out.

Room was not clean the room had a horrible smell to it unbearable smell so and smell like smoke cigarette smoke

Room was clean. Staff helpful. Great place for our family to stay

Exceptional

Location The Bathroom was Dirty and we had the only available room, so we were unable to change to a different room. No accommodation was made or offered just a Sorry

None

Overall a very clean and well maintained facility. I personally would prefer carpet in the rooms vs plank flooring but to each his own. My suite was well stocked and very clean. A comfy one night stay on my drive back to NC

Everything! The room was very nice very clean had all the amenities a room should have, dishes water pitcher shampoo conditioner lotion hand soap comfy beds lots of storage space great location no loud guests breakfast was good It was nothing I didn't like the room was perfect!

I enjoyed the room and property. The full refrigerator and stove top were awesome. The room was clean. Wooden floors. It did not specify that it was in ARKANSAS instead of Tennessee!!!!! Especially on the booking.com site. I needed to stay in Tennessee for my event which added additional travel time. There is construction around the area which is fine. The parking in the front is very limited, like 20 cars. The rest are in the back of the hotel.