Hampton Inn Denver-Northwest/Westminster

I had Hilton Honors move us to another hotel. We DID NOT stay here. There is a case file open. Just as we arrived, the Duty Manager and receptionist left the premises leaving several of us checking in standing in line. We waited for 2 1/2 hours! I expect to be reimbursed for their foul-up.

The hotel’s location was good, and the staff was very friendly. However, the sheets on the bed were stained, and the room looked dirty. The location is great, but the hotel needs to improve its cleanliness.

Location was decent. Cost was ok. Moldy old smell. Everything seemed dirty and old. Elevator’s light was broken was it felt unsafe. Lots of walking up and down stairs.

Superb

Convenient & clean and great breakfast. Delicious coffee

Very good

Breakfast wasn't good. Eggs cold. Not many choices. Waffle mix was out.

Everything was wonderful except there was to TV service the whole time (4 days) we were there. Staff said it was being worked on and would be resolved ASAP, which did not happen.

It took a long time to get our room and staff were not very friendly about itk

Muy bueno

Location and breakfast One mattress was not good and pillows neither

On the morning of our departure, the wi-fi system did not recognize us as guests. The clerk at the front desk did not help in us getting a connection.

The facility was adequate. The indoor, "heated" pool was cold and the ceiling above it was falling down. The wallpaper in the bathroom had water damage and the faucet in the bathtub almost came out of the wall when I switched it to shower. One of the rooms we rented smelled of old wet cigarettes. Staff was friendly but unable, or unwilling, to refund our money from the night the power was out. We were told "It was only out for 2 hours." We had an 8 month old baby with us and could not sit around waiting to see if the power would come back on or not. We booked that night at a hotel where the power was on for the comfort and safety of not only the baby but the two adult women.

Cable for TV goes in and out but the rest of the experience was wonderful.

When we arrived to check into our room the front desk lady said that the entire system was down so we would not be able to check into our rooms. We waited an hour and a half in the lobby to check in. I’ve had something similar happen at other hotels and they always offer to get us into a room and let us check in later. The lobby was extremely hot and we weren’t offered water or anything for our time. We ended up having to get ready for a wedding in the hotel lobby and were late to the wedding because of it! I was extremely disappointed with my stay. Not worth the price.

Location and price Took over 35 mins to check in cause they were short staffed. The new girl did the best she could with no help. Manager was called never seen manager to show up and help her. Had no tv to watch due to no signal. Went and asked about the TV was told it was out and nothing they could do. Breakfast the eggs were so watery and sausage not even cooked all the way.

No internet ,no TV, bathroom light out, staff was rude

The TV never worked. And the front desk 0 I'm wws

We had no tv service the two days we were there and we couldn’t check in till 7pm something about network not working that we had to wait to get our rooms

Hilton system was down. Unable to check in and it was HOT outside and waiting in the lobby. Once we got a room, no TV and no Wi-fi. The air conditioning DID work great and the mattress was great.