Best Western Plus Genetti Wilkes Barre

Simone the manager was amazing. She helped with my niece, who was getting married. Just an amazing weekend.

Nothing! They would not refund my money and I had an emergency at the hospital!!

it's a good hotel. A little older, but quiet, comfortable, friendly staff, convenient location, safe. Easily walkable restaurants etc. Could use a little more variety in the breakfast choices, but it is about the same as all the rest. I liked the biscuits and gravy the 1 morning.

staff were helpful and courteous. Great breakfast and furnishings and decorations. I would stay there next time we’re in town

Nice location downtown. Walkable to some bars and restaurants.

Wow

Place is quiet Beds and linen clean and comfy. The eggs could improve they were way too running both days and the coffee needs to change it’s not good one bit. Lastly a brown sugar option would really matter

A great location for a short stay if attending concerts and other events at the F.M. Kirby Center! The staff were very kind and attentive, including in promptly and affordably shipping my electric toothbrush home to me when I accidentally left it behind. The breakfast is plentiful and available later than in many hotels, but I advise going down early to get the freshest possible food. The accessible shower and bathroom were great, and the beds and pillows quite comfortable! I love how they have preserved the record of Genetti family ownership with framed newspaper clippings hanging on walls down the hallway to the pool. It's hard to find family-owned hotels with thoughtful touches these days. An electrical outlet conveniently located to the desk did not work, and our view was mostly of the back of the hotel sign. I wish there had been fresh fruit at breakfast, but I understand that canned fruit cocktail is probably easier to plan on for uncertain guest numbers. This hotel is historical in nature (read: older), but it has been fairly well kept up.

Breakfast was good

We especially enjoyed the breakfast buffet. Freshly cooked deliciousness each morning. Our compliments to the cook.

W stay here every time we drive across the country to visit family. The staff is exceptional, the rooms are clean, the location is great, and we love the consistency and experience.

The hotel was conveniently located within the town. Rooms need to be updated, but all and all, I would stay at the property again. Just know that if you want your room to be cleaned you have to ask for it as well as extra towels.

Very clean and comfortable. The staff was excellent! Our only wish was that the bathroom had a walk-in shower instead of a tub. It also would have been nice to have an on site restaurant and bar , however these were close enough to the location not to prevent us from returning for another stay.

Not updated since the 70’s. Old everthing. You could smell old when you walked in

Very nice Sketchy area

I always love staying here I'll be back July August love the pool breakfast alot to.friendly staff great hotel is close to everything ty

Staff was very kind and helpful. The room was clean and they always helped us get extra towels or toilet paper or whatever we needed. The pool was amazing and we really enjoyed our time outside!!

Front desk was friendly and extremely helpful.

8/10

Cleanliness; friendliness of staff. Great hot breakfast. Nothing