Quality Inn Wilmington

The stay at Staybridge was nice except for key entry card didn’t work properly including our next door guest. We were trying to enter the room at same time they were. We had to take the key card in and out at least 5 times before we were able to open the door. The shower did not have hot water.

Room was not the cleanest. Staff was extremely friendly and helpful

The room was not clean especially the bathroom and the air conditioner made the entire room smell like mold.

When we checked in, went to the room, there was dried up urine on the toilet seat. I went down to ask why it wasn’t cleaned and asked for it to be cleaned or if they’d give me the cleaning supplies to clean it myself. Was told he wasn’t sure why it wasn’t clean. When asked to speak to manager, he stated they are off until Monday. Fast forward, the front desk went to clean toilet. Sunday comes, I told the staff that day about it, and wanted to know who in management to ask for to talk to on Monday. She says hang in, manager is here. I explained what happened. Manager said they are they every day and apologized. Said she can give me points back to use.

Very good

Very good

Good location. Many things walking distance. Semi hot breakfast. Just waffles. Bed uncomfortable. Phone or cable weren’t working at first. No smart TV so I could not log into my apps. Limited channels. Guide on TV didn’t work.

Air conditioning worked great. Overall though not a positive experience. Hotel had a not pleasant smell in lobby and hallway. Room was not clean. Floor was dirty, French fry still left on the floor from I assume the guest before us. There were stains on the sheets. Bathrooms needed to be updated. We paid for 2 nights and requested to cancel the second night. We were told to take that up with Expedia, who we booked with. Doesn't look like we are getting a refund for the night we didn't stay, but we didn't feel comfortable staying there another night. Very disappointing for the price you pay.

Very clean .

Superb

Location I stayed in room 201 and the pillows were horrible . King size bed with baby pillows that were not firm and needed to be replaced . Also gym has no weights and treadmill does not work

Very poor

Clean, quiet, and friendly staff SQUEAKY bed frame

Very good

Convenient to UNCW

Nice hotel away from busy highway Price was high for property

Respectful kind caring N/A

Excellent N/A

Nothing The bathroom was very slippery, I fell down in the tub. The sink was clogged. Next to us were people very noisy and loud while making love every three hours. Breakfast was ok if you plan on loading up on sugar with no protein included.

I came in super late. 3 am. Been driving for hours. I ring the bell @ least 6 or 7 times. The front desk guy AND another guy (I could see his legs hanging off a sofa around the corner in the lobby and hear his snoring). So besides that guy? The front desk guy must have been also. Had to basically wake him up ringing both bells. Then he goes to check me in but couldn’t figure it out because it was prepaid thru PayPal. After about 35 minutes of me having to stand there very exhausted? He finally called someone. The manager I believe. He gets it figured out and I checked in about 45 min after I arrived. He did get me a first floor room but I couldn’t believe the shape it was in when I got in there. This hotel looks NOTHING like the photos! It’s old I took a bunch of photos to submit to Choice Hotels customer service Everything from the clerk being asleep in the lobby when I arrived to it taking him 45 minutes to check me in to no drain cover for the bathtub to the A/C never getting cold but that stale cool temp. I saw tissue wadded up under the bathroom vanity area while I was in the tub. Apparently the maids don’t check under there. The other side of the commode nearest the tub had black residue down around the bottom of the bowl. Shelf inside the fridge was off the tracks. Everything looks quite old