Embassy Suites Hotel Winston-Salem

The complimentary upgrade

Exceptional

Furniture was heavily used, worse than a college dorm

Exceptional

Location, clean room, spacious, good breakfast

Very good

The staff was very attentive and helpful.

My stay was from 3-6 Sept 2026, I requested to check out early 4 Sept 2026 witch we did my wife and I. Desk clerk couldn't give me a clear check-out receipt but a receipt for paying one day. Paid at reservation full price for 3 night ,requesting re-imbursement for 2 nights ,did not stay checked out on 4 Sept @ 9am. Requesting re-imbursement.

Superb

My complaint is with booking.com

The structure of the hotel was good and the architectural indoor decor was great. The inconvenience was extremely unbearable, first of it was so confusing from the car park, their is no proper direction on how to get into the hotel. they have confusing signs on how to get to the hotel from the car park, they had misleading doors with sign saying entrance to embassy suites, when you get through that door, it's actually locked, it's only for guest who are already checked in, so why not have a proper sign letting new guest know so they don't have to waste their time, roaming round the empty building looking for entrance to the hotel. it was so frustrating coming from a long drive with a toddler, stroller and 2 extra kids, driving from far, & not finding the entrance,it was not only me, other guest were also lost. finally, it's a busy downtown, and siren's from fire fighters and police going off 4 times in one night was crazy, & it kept my baby waking up severally, i had a horrible night the first night and my other two children could barely sleep. the next morning i was ready to check out, so i went down to the front desk and told her my ordeal, she offered to move me to another quieter room. by the way they sent me email offering to move me to a better quiet room for extra fees. i just thought it was ridiculous to ask me to pay more money just to get a quiet room knowing i was coming with a baby, They could have done that from the onset without trying to get me to pay more money, because at the end that's what they did. if you're not happy to pay $25 per day for parking, then this embassy suite is not for you. i was used to having the hotel have their own parking so it was unpleasant for me to pay $50 extra for 2 nights for parking. Also they also tried to get me to pay more money for better internet. that also sucked.

Everything I loved it and enjoyed my night .

Garage was close Garage was expensive.

Garage was expensive.

They had remodeled since our last visit and it was very nice. The staff was wonderful as well The hot tub by the pool was boarded over

Passable

Ac in my room was not working. Stayed warm and muggy

Staff were very helpful and responsive. We selected the 8th floor, a room overlooking the city...the carpet in the corridors seemed dated and there was an oily smell in the common areas. The breakfast was excellent with a very wide selection.

Spacious room. Good breakfast. Helpful staff.

Clean hotel, friendly and helpful staff. Only downside was having to pay 20/25 a night to park or have to park blocks away and walk.