Holiday Inn Express Winston-Salem Medical Center Area by IHG

The front desk service was excellent. James aka Jimmy was very friendly and we all smiled and laughed , due to his kindness and sense of humor.

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Great staff, good location, clean/modern. Recommended.

Na

The room was clean. The staff was kind. The breakfast was great. I would highly recommend this hotel.

My room was very clean and had a well-executed upscale, contemporary vibe. Check in and out was simple and the staff was very friendly and smiling.

Customer service was amazing

Rooms on the 2nd & 5th floor were overrun by mold and I took pictures and videos. I was moved into a third room with no visible mold. This older building can't keep up with the humidity.

Breakfast was very good and the man who took care of the breakfast did a great job, very friendly. Very good breakfast - actual scrambled eggs and bacon or other meat. The oatmeal was not great, almost like paste, otherwise very good. Liked the fact they refreshed room each day unlike many hotels. We were there for 8 days due to business. Thought it’d be a better stay due to ratings (I generally don’t stay at Holiday Inns due to past experiences). The facility had no water for one day and low water pressure a second day (so low you could not get shower). Communicated it was out due to maintenance on the elevator door. One day both of our key cards suddenly didn’t work (for both of us at same time). The toilet seat was broken and hanging on by one screw- barely at that. The room had some brown bug (think it was a spider) crawling on our suitcase. I was there for work and the desk chair was not meant for sitting at desk and was so uncomfortable and no ergonomic support. Although did daily refresh of room, some days they ran into the room and barely did anything, at most emptied trash or bring a clean towel. When we checked out they would not provide us with a printed receipt of our stay. Unclear why, mumbled some excuse.

It was convenient to downtown which is where my conference was being held. Didn’t have hot water for 2.5 days so I had to book elsewhere.

The breakfast was very good. Hot eggs, crispy bacon, good biscuits and pastries.

The staff are amazing - each one was helpful, courteous and delightful. The room was perfect and quite.

The only complaint we had was we were on the 4th floor and the water never really got warm enough innthe shower. The facilitybwas clean, staff were friendly, and it looked modern. However when staying for surgery the next day it would of been nice to have a hot shower.

Clean

Staff was super nice and told us about free ubers to the hospital, gave us free water because we had been walking back and forth to the hospital. The only issue I had is when I extended my stay I was told to come down in the morning checkout and check back into my same room. Ended up having to call my wife back from the hospital so we can move all our stuff into a different room with smaller beds. There was nothing they could do. Besides that hiccup, it was great and would stay again.

The first floor was nice and cool. The 3rd floor hallway was very hot.

Amazing services and staff was amazing and hotel clean.

No internet in our room through the hotel's Wifii. Brought the condition to front desk staff and they said "that happens some times, it comes & goes. It never worked during our 3 day stay.

Mostly clean room, breakfast was pretty good. Convenient location.

The staff was very helpful when I needed to extend my stay. It is very convenient to Atrium Health Wake Forest Baptist Hospital. The breakfast had multiple options & the staff there was very friendly and helpful.