Holiday Inn Express & Suites Woodland Hills by IHG

Very clean, great breakfast, great pillows, super helpful staff.

Great

Being charged $12 per day parking when there is no other parking available and not knowing anything about this charge until arrival.

The location is off the freeway. "My hotel stay was highly unsatisfactory due to rude staff, a broken door lock, a non-functional room phone, missing housekeeping towels, and an unfair parking charge for a lot that could not accommodate my car."

A nice place to stay! Clean room. Helpful staff. The halls smelled of cigarette smoke, but that is the fault of current guests. Walls were a bit thin too—but neighbors were quiet.

This is a valuable personal item, and I’m extremely concerned that it disappeared after I left the room. Since hotel staff/housekeeping would have had access to the room after checkout, I expected the hotel to at least contact housekeeping, check lost and found, or take my information and investigate instead of making me wait until the next morning. I’m not accusing any specific employee without proof, but the situation is very concerning. I hope management takes this seriously, reviews who entered the room after I checked out, and helps locate my chain.

I really like our room with the king bed, little couch, and awesome tv I did not like that I had to check out right at 11 or I would incur a charge of $50. I asked if I can check out a little later and was told no ( I only needed a 1/2 hour). I also didn’t like how almost every room says no smoking but it smells like smoke and weed. I Los, a girl was walking around in just a thing late at night in hallwa.

Parking very small

Started off okay until the manager and a staff member were extremely rude when we were extending a stay same day as checkout after they agreed a late checkout was ok. Charged unexplained fees to keep holding deposit. Worst hotel customer experience ever.

Exceptional

Excellent Hotel. Clean and confortable

Other than that everything was fine.

It was good.

It is a good bang for the buck place.

The stay was great...the challenge is missing and inaccurate information from Engine regarding the location of the hotel from original point of origin.

Beware of hidden charges!

Is a tricky business- not recommended

Expedia doesn’t sad that is is part of this tricky business

The beds were the worst we have ever slept on.

When I arrived, the front desk attendant, Jeff, was not welcoming or courteous. I was given a room on the second floor, at the very end of the hallway. Even though he could see I was using a cane and struggling to walk, I still had to walk a long distance to my room. I have had spine surgery, foot drop, and a heart condition that makes walking difficult. When I asked for a room closer to the elevator, I was repeatedly told that I booked a standard room and that moving me would cost extra. I was not asking for an upgrade, only reasonable accommodation for a disability I had already disclosed. The room was clean and breakfast was good. However, the shower knob was loose and eventually I could not turn the water off. Thankfully, Pre at the front desk was very helpful and moved me to an accessible room closer to the elevator. Unfortunately, the new room had an extremely soft, sunken bed that caused significant back discomfort. I also became very itchy during the night and could not sleep comfortably. I appreciate the clean property, good breakfast, and the helpful dining staff and Pre the second night shift front desk staff. However, the way my accessibility needs were handled initially wa