Holiday Inn Express Hotel & Suites York NE - Market by IHG

Nice place to stay clean rooms staff is little not helpful have to wait at the desk more then 15 minutes 3 times but hotel is a nice place to stay . Recommend..

Flawless

Stayed here a few times for sporting events. First time in two years we have been there. Needs a lot of updates, paint coming off walls etc.

Very good location to resturants, stores, etc

We were incredibly disappointed from start to finish. After a long day of travel, we checked in and found out that the pool and hot tub were closed for repairs and would be closed for our entire stay. In fact, it had been closed for some time, and they never mentioned it on their website or when we booked the room. Then, we got to our room only to find that we had no hot water. We informed the front desk and they said, "We're aware. It's everyone, not just you." They offered no timeline for repairs or anything helpful at all. We returned to the room to take cold showers, only to find that the shower was broken. The maintenance staff was called in to fix it, which they did, at 11:00 PM! The staff during breakfast were not helpful and not quick about anything. I asked for decaf coffee on our first morning and waited over 25 minutes for them to bring out a carafe. The pancake machine was never working and none of them ever seemed to know how to fix it - they would walk off to "find someone" and just never return. When we checked out and told them (politely) about the issues we'd had, they offered nothing... no discount, no voucher for a free night or a free meal, nothing - not even an apology! Customer Service is truly dead at the Holiday Inn Express in York.

Booked hotel thru expedia for 2 nights, WILL NEVER DO THAT AGAIN. Expedia pays hotel up front so hotel doesn't care about any issues that the hotel has, it has your money and Expedia won't do anything to get you a refund if you want to leave the property. Hotel had pool area closed for renovations and the breakfast are had no power so food was cold and horrible. The 1 ice machine was out of order and there was no ice in whole hotel and they would not supply any...95 degree days outside also. Expedia is no good for hotel stays and Holiday Inn Express's are crap holes...we stayed at 4 different ones on our trip to Philly and all 4 we junk. One was ran by and India family and it seemed to be an issue to get breakfast made. They seemed to not be able to make enough breakfast for the 6-930 am times...orange juice was watered down so it looked like yellow water...will not be back to any Holiday Inn Express's again...just plain awful people running them and bad attitudes.

breakfast was good, room was big

Great location for food or just for travel if passing through.

Our shower had what looked like mold on the ceiling. Very unhappy experience

N/a

Exactly as described

Swimming Pool was closed.

Breakfast was good.

Check in went great, the room was great at first, then we used the bathroom. The light switch arched inside the wall when it was turned on, the lighting was extremely dim and the shower was not very clean. Location was great.

My perfume bottle gone missing.

Asked for a late checkout during checkin. Desk staff was very helpful and clear that it would be 12pm. Woke up to a knock on door at 8am from another staff member to ‘see if we needed anything’. Another knock at 10:50am. It felt like the staff was making sure we didn’t get the sleep we needed and we would be better off not asking. The property is good.

It seemed like everyone was slamming the doors .. either when a basketball team checked in at 9pm . All night long the 3rd floor was like a college dorm . It was horrible. The Hotel needs to invest in better doors.

I should have called ahead to make sure they had a handicap accessible room available since I recently had hip surgery and need a walker to get around. Unfortunately all the handicap rooms were taken when I arrived. Other than that, the stay couldn't have been better.

Nice hotel, staff are freidly and helpful. No issues.

Pool has been out of order for better part of a year. Gym and fitness center taped off with poly and painters tape with a paper note taped to door. All walls are marked up and in need of patching. Wallpaper peeling, toilet leaks in bathroom, smoke detector on ceiling dangling and hole access crude and visible. Window unit was problematic fir closed mate control. Bathroom vent fan sounded like a fixed wing old prop plane getting up to speed. I put up a Google review with more detail. This hotel needs to close and fully fix the issues. Spending 15-20mins to get to your room or leave hotel because elevators are slow as can be? Not a good guest experience. My family was very disappointed.