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How Browning Chapman saved more than $45,000 in 6 months

Industry

Construction

Headquarters

Indiana

Company size

~ employees

About

Browning Chapman is a specialty contracting company out of Indiana, specializing in everything from concrete restoration to sport court flooring. As their business expanded, so did their travel needs, especially with big new clients like Valvoline Oil Change Centers.

Industry

Construction

Headquarters

Indiana

Company size

~ employees

Results at a Glance

$45K+

saved with FlexPro in the last 6 months

$45K+

saved with FlexPro in the last 6 months

$45K+

saved with FlexPro in the last 6 months

$45K+

saved with FlexPro in the last 6 months

$45K+

saved with FlexPro in the last 6 months

2-4 hours

saved on billing admin

2-4 hours

saved on billing admin

2-4 hours

saved on billing admin

2-4 hours

saved on billing admin

2-4 hours

saved on billing admin

2-4 hours

saved on billing admin

2-4 hours

saved on billing admin

“We used to have to negotiate with the hotel [to try to get a refund], but now if we have to make a change, we know we’re getting that money back: if the hotel won’treimburse us, you guys credit us.”

Kelli B.

,

Browning Chapman

The problem

Initially, Browning Chapman approached hotel bookings like anyone else, using various online travel sites or negotiating contractor rates directly with hotels. Kelli Bays, Browning Chapman’s Office and HR Administrator, explained how that quickly became too time-consuming and rigid when the business began to grow. “As travel started to pick up, we’d have two or three crews traveling all over the United States, and they might change their schedule,” she explained. “I’ve got three or four nights for them, and all of a sudden, on a dime, we’ve got to change that… Depending on how you book, sometimes you can’t get your money back.” They were frequently paying for one or two nights per traveler, per trip that were not being used.

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Meanwhile, all these individual bookings and hotel invoices were also costing them time. Peter Lyon, Browning Chapman’s Controller said, “I’d have to go through every credit card statement to find every hotel charge, and then figure out what job it was for.”

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Because of the way hotels and online booking tools handle payment, Browning Chapman’s employees were being asked to put down personal credit cards at check-in. It’s a common practice for hotels, and a common problem for businesses. “A lot of our guys that are traveling don’t have the personal funds to cover a hold of hundred dollars or more,” Kelli explained. “They don’t have that—and those hotels can take 7 to 10 days for it to be released after they leave the hotel.” Kelli began to look for a better way.

The solution

“FlexPro has been a godsend for us, because it’s very common for us to have things change.”

— Kelli B. Office and HR Admin

Get started for free

With Engine

The Solution: Engine

Through Engine’s Direct Bill, Incidentals Coverage and FlexPro features, Kelli was able to solve all of Browning Chapman’s major frustrations with travel arrangements.

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With FlexPro, Kelli pays one flat annual fee and has saved her company over $45,000 on unused nights in the last six months. “FlexPro has been a godsend for us, because it’s very common for us to have things change,” she said. “We used to have to negotiate with the hotel [to try to get a refund], but now if we have to make a change, we know we’re getting that money back: if the hotel won’t reimburse us, you guys credit us.”

‍

Meanwhile, Direct Bill is making reconciliation a breeze for Peter: “It saves me hours just from not having to track down the various people that have made the charges on their credit card.” Since Kelli enters job numbers at booking using Engine’s custom fields feature, he doesn’t have to track those down, either. “It’s much easier now that it’s coming from a single report. I can print out one report and I’ve got the info that I need… I bet it saves me two to four hours a month.”

‍

Perhaps most importantly, Engine makes it easy for Browning Chapman to add Incidentals Coverage. This Engine feature eliminates the need for credit cards at check-in. Their employees are very happy that they don’t have put deposits on their personal accounts. Engine covers the costs, verifies each finalized charge, and creates one streamlined bill for easy payment. “Incidentals coverage has been a huge help,” said Kelli. “We use that on all our bookings.”

The Solution: Engine

Through Engine’s Direct Bill, Incidentals Coverage and FlexPro features, Kelli was able to solve all of Browning Chapman’s major frustrations with travel arrangements.

‍
With FlexPro, Kelli pays one flat annual fee and has saved her company over $45,000 on unused nights in the last six months. “FlexPro has been a godsend for us, because it’s very common for us to have things change,” she said. “We used to have to negotiate with the hotel [to try to get a refund], but now if we have to make a change, we know we’re getting that money back: if the hotel won’t reimburse us, you guys credit us.”

‍

Meanwhile, Direct Bill is making reconciliation a breeze for Peter: “It saves me hours just from not having to track down the various people that have made the charges on their credit card.” Since Kelli enters job numbers at booking using Engine’s custom fields feature, he doesn’t have to track those down, either. “It’s much easier now that it’s coming from a single report. I can print out one report and I’ve got the info that I need… I bet it saves me two to four hours a month.”

‍

Perhaps most importantly, Engine makes it easy for Browning Chapman to add Incidentals Coverage. This Engine feature eliminates the need for credit cards at check-in. Their employees are very happy that they don’t have put deposits on their personal accounts. Engine covers the costs, verifies each finalized charge, and creates one streamlined bill for easy payment. “Incidentals coverage has been a huge help,” said Kelli. “We use that on all our bookings.”

The Solution: Engine

Through Engine’s Direct Bill, Incidentals Coverage and FlexPro features, Kelli was able to solve all of Browning Chapman’s major frustrations with travel arrangements.

‍
With FlexPro, Kelli pays one flat annual fee and has saved her company over $45,000 on unused nights in the last six months. “FlexPro has been a godsend for us, because it’s very common for us to have things change,” she said. “We used to have to negotiate with the hotel [to try to get a refund], but now if we have to make a change, we know we’re getting that money back: if the hotel won’t reimburse us, you guys credit us.”

‍

Meanwhile, Direct Bill is making reconciliation a breeze for Peter: “It saves me hours just from not having to track down the various people that have made the charges on their credit card.” Since Kelli enters job numbers at booking using Engine’s custom fields feature, he doesn’t have to track those down, either. “It’s much easier now that it’s coming from a single report. I can print out one report and I’ve got the info that I need… I bet it saves me two to four hours a month.”

‍

Perhaps most importantly, Engine makes it easy for Browning Chapman to add Incidentals Coverage. This Engine feature eliminates the need for credit cards at check-in. Their employees are very happy that they don’t have put deposits on their personal accounts. Engine covers the costs, verifies each finalized charge, and creates one streamlined bill for easy payment. “Incidentals coverage has been a huge help,” said Kelli. “We use that on all our bookings.”

The Solution: Engine

Through Engine’s Direct Bill, Incidentals Coverage and FlexPro features, Kelli was able to solve all of Browning Chapman’s major frustrations with travel arrangements.

‍
With FlexPro, Kelli pays one flat annual fee and has saved her company over $45,000 on unused nights in the last six months. “FlexPro has been a godsend for us, because it’s very common for us to have things change,” she said. “We used to have to negotiate with the hotel [to try to get a refund], but now if we have to make a change, we know we’re getting that money back: if the hotel won’t reimburse us, you guys credit us.”

‍

Meanwhile, Direct Bill is making reconciliation a breeze for Peter: “It saves me hours just from not having to track down the various people that have made the charges on their credit card.” Since Kelli enters job numbers at booking using Engine’s custom fields feature, he doesn’t have to track those down, either. “It’s much easier now that it’s coming from a single report. I can print out one report and I’ve got the info that I need… I bet it saves me two to four hours a month.”

‍

Perhaps most importantly, Engine makes it easy for Browning Chapman to add Incidentals Coverage. This Engine feature eliminates the need for credit cards at check-in. Their employees are very happy that they don’t have put deposits on their personal accounts. Engine covers the costs, verifies each finalized charge, and creates one streamlined bill for easy payment. “Incidentals coverage has been a huge help,” said Kelli. “We use that on all our bookings.”

The Solution: Engine

Through Engine’s Direct Bill, Incidentals Coverage and FlexPro features, Kelli was able to solve all of Browning Chapman’s major frustrations with travel arrangements.

‍
With FlexPro, Kelli pays one flat annual fee and has saved her company over $45,000 on unused nights in the last six months. “FlexPro has been a godsend for us, because it’s very common for us to have things change,” she said. “We used to have to negotiate with the hotel [to try to get a refund], but now if we have to make a change, we know we’re getting that money back: if the hotel won’t reimburse us, you guys credit us.”

‍

Meanwhile, Direct Bill is making reconciliation a breeze for Peter: “It saves me hours just from not having to track down the various people that have made the charges on their credit card.” Since Kelli enters job numbers at booking using Engine’s custom fields feature, he doesn’t have to track those down, either. “It’s much easier now that it’s coming from a single report. I can print out one report and I’ve got the info that I need… I bet it saves me two to four hours a month.”

‍

Perhaps most importantly, Engine makes it easy for Browning Chapman to add Incidentals Coverage. This Engine feature eliminates the need for credit cards at check-in. Their employees are very happy that they don’t have put deposits on their personal accounts. Engine covers the costs, verifies each finalized charge, and creates one streamlined bill for easy payment. “Incidentals coverage has been a huge help,” said Kelli. “We use that on all our bookings.”

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Frequently asked questions

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Hotels want to reach business travelers while companies with traveling workforces want the best rates they can get.

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If you need to keep travel plans flexible, there are two great options available.

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You can select the Flex option during the booking process. Flex allows you to cancel any reservation up until noon the day of arrival or cut a trip short mid-stay and get refunded — regardless of the hotel’s cancellation policy.
If your company signs up for FlexPro, every traveler is fully covered with our highest degree of flexibility. With an annual plan, FlexPro costs $2,000 ($167/mo) covering everyone in your company. If you want to go month-to-month, Flexpro costs $200 - again, covering everyone in your company.

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