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How HHS saved more than $500,000 with Engine

Industry

Facilities management

Headquarters

Texas

Company size

~18000 employees

About

HHS is a Texas-based support service provider that contracts specialized teams to assist hospitals, resorts, airports, and schools with housekeeping, food services, facilities management, and more. In addition to their management team, HHS currently employs over 18,000 team members. These specialized teams travel around the country to support their clients with a variety of ongoing and project-based needs.

Industry

Facilities management

Headquarters

Texas

Company size

~18000 employees

Results at a Glance

$100K

saved per year

$100K

saved per year

$100K

saved per year

$100K

saved per year

2,000+

hours saved per year

2,000+

hours saved per year

2,000+

hours saved per year

,

The problem

A lack of efficient processes and hotel reservation assistance had HHS in the market for a better travel management solution.

The solution

Engine’s hotel savings, Direct Bill and Incidentals Coverage, and 24/7 Member Support team save HHS considerable time and money.

“The rates are great, and I can book 3 to 4 hotels on Engine in the time it took me to book one on the previous platform. It is a huge time savings for us.”

— Rachel A. Logistics Team Member

Get started for free

With Engine

Inefficient Processes

Prior to finding Engine, the HHS Logistics team, led by Mandy B. and Rachel A., used a different all-in-one travel booking platform for their lodging, flights, and rental car needs.

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However, they discovered the inability to prepay for their team members hotel rooms or incidental charges created a huge hurdle. Many of their travelers were unable to provide a personal credit card at the time of check-in, and for the logistics team, filling out hundreds of credit card authorizations ate up hours of valuable time.

Inefficient Processes

Prior to finding Engine, the HHS Logistics team, led by Mandy B. and Rachel A., used a different all-in-one travel booking platform for their lodging, flights, and rental car needs.

‍

However, they discovered the inability to prepay for their team members hotel rooms or incidental charges created a huge hurdle. Many of their travelers were unable to provide a personal credit card at the time of check-in, and for the logistics team, filling out hundreds of credit card authorizations ate up hours of valuable time.

Inefficient Processes

Prior to finding Engine, the HHS Logistics team, led by Mandy B. and Rachel A., used a different all-in-one travel booking platform for their lodging, flights, and rental car needs.

‍

However, they discovered the inability to prepay for their team members hotel rooms or incidental charges created a huge hurdle. Many of their travelers were unable to provide a personal credit card at the time of check-in, and for the logistics team, filling out hundreds of credit card authorizations ate up hours of valuable time.

Inefficient Processes

Prior to finding Engine, the HHS Logistics team, led by Mandy B. and Rachel A., used a different all-in-one travel booking platform for their lodging, flights, and rental car needs.

‍

However, they discovered the inability to prepay for their team members hotel rooms or incidental charges created a huge hurdle. Many of their travelers were unable to provide a personal credit card at the time of check-in, and for the logistics team, filling out hundreds of credit card authorizations ate up hours of valuable time.

Lack Of Assistance

Additionally, the team found it frustrating that their previous booking platform did not have a central point of contact they could reach out to for help with reservation issues or modifications. “Having someone to reach out to who knows my name and knows our company is so nice. I’m not just dealing with a ticketing system; I’m dealing with a person,” says Mandy. “It gives us those warm, fuzzy feelings to know someone is there to support us with whatever we might need.”

‍

HHS needed a platform that was able to provide low rates, guaranteed hotel options in their travel locations, and the ability to cover all lodging-related expenses for their teams in an efficient and streamlined way.

‍

Lack Of Assistance

Additionally, the team found it frustrating that their previous booking platform did not have a central point of contact they could reach out to for help with reservation issues or modifications. “Having someone to reach out to who knows my name and knows our company is so nice. I’m not just dealing with a ticketing system; I’m dealing with a person,” says Mandy. “It gives us those warm, fuzzy feelings to know someone is there to support us with whatever we might need.”

‍

HHS needed a platform that was able to provide low rates, guaranteed hotel options in their travel locations, and the ability to cover all lodging-related expenses for their teams in an efficient and streamlined way.

‍

Lack Of Assistance

Additionally, the team found it frustrating that their previous booking platform did not have a central point of contact they could reach out to for help with reservation issues or modifications. “Having someone to reach out to who knows my name and knows our company is so nice. I’m not just dealing with a ticketing system; I’m dealing with a person,” says Mandy. “It gives us those warm, fuzzy feelings to know someone is there to support us with whatever we might need.”

‍

HHS needed a platform that was able to provide low rates, guaranteed hotel options in their travel locations, and the ability to cover all lodging-related expenses for their teams in an efficient and streamlined way.

‍

Lack Of Assistance

Additionally, the team found it frustrating that their previous booking platform did not have a central point of contact they could reach out to for help with reservation issues or modifications. “Having someone to reach out to who knows my name and knows our company is so nice. I’m not just dealing with a ticketing system; I’m dealing with a person,” says Mandy. “It gives us those warm, fuzzy feelings to know someone is there to support us with whatever we might need.”

‍

HHS needed a platform that was able to provide low rates, guaranteed hotel options in their travel locations, and the ability to cover all lodging-related expenses for their teams in an efficient and streamlined way.

‍

Lack Of Assistance

Additionally, the team found it frustrating that their previous booking platform did not have a central point of contact they could reach out to for help with reservation issues or modifications. “Having someone to reach out to who knows my name and knows our company is so nice. I’m not just dealing with a ticketing system; I’m dealing with a person,” says Mandy. “It gives us those warm, fuzzy feelings to know someone is there to support us with whatever we might need.”

‍

HHS needed a platform that was able to provide low rates, guaranteed hotel options in their travel locations, and the ability to cover all lodging-related expenses for their teams in an efficient and streamlined way.

‍

The Solution: Engine

In 2016, HHS began using Engine for their business lodging needs, which solved quite a few issues for the team. First, it allowed them to book lodging more quickly, including paying up-front for hotels and incidentals using Engine’s Direct Bill and Incidentals Coverage program. “The rates are great, and I can book 3 to 4 hotels on Engine in the time it took me to book one on the previous platform. It is a huge time savings for us,” said Mandy.  

‍

Additionally, the HHS team finds that the personal support and responsiveness they receive from their Engine Account Manager provides comfort and convenience as well.

‍

If the over $100K in annual saivngs on lodging and estimated time savings of up to 40 hours per week weren’t enough, Engine has also helped bring value to a program HHS founded in 2014, the CareFUND. The CareFUND seeks to support team members who have experienced financial hardship due to natural disasters, health issues, or other unexpected circumstances.   

‍

Rachel and Mandy had the unique idea to bolster the fund with their earned Engine Rewards points to help house team members experiencing financial hardship. “We are able to use those points to provide hotel room stays for our team members utilizing the CareFUND,” said Mandy. “Because of this, we’ve been able to expand the CareFUND to help even more people in our organization. That feels really good.”  

‍

So far, HHS has allocated more than $36K worth of Engine Rewards points for the CareFUND.

‍

The Solution: Engine

In 2016, HHS began using Engine for their business lodging needs, which solved quite a few issues for the team. First, it allowed them to book lodging more quickly, including paying up-front for hotels and incidentals using Engine’s Direct Bill and Incidentals Coverage program. “The rates are great, and I can book 3 to 4 hotels on Engine in the time it took me to book one on the previous platform. It is a huge time savings for us,” said Mandy.  

‍

Additionally, the HHS team finds that the personal support and responsiveness they receive from their Engine Account Manager provides comfort and convenience as well.

‍

If the over $100K in annual saivngs on lodging and estimated time savings of up to 40 hours per week weren’t enough, Engine has also helped bring value to a program HHS founded in 2014, the CareFUND. The CareFUND seeks to support team members who have experienced financial hardship due to natural disasters, health issues, or other unexpected circumstances.   

‍

Rachel and Mandy had the unique idea to bolster the fund with their earned Engine Rewards points to help house team members experiencing financial hardship. “We are able to use those points to provide hotel room stays for our team members utilizing the CareFUND,” said Mandy. “Because of this, we’ve been able to expand the CareFUND to help even more people in our organization. That feels really good.”  

‍

So far, HHS has allocated more than $36K worth of Engine Rewards points for the CareFUND.

‍

The Solution: Engine

In 2016, HHS began using Engine for their business lodging needs, which solved quite a few issues for the team. First, it allowed them to book lodging more quickly, including paying up-front for hotels and incidentals using Engine’s Direct Bill and Incidentals Coverage program. “The rates are great, and I can book 3 to 4 hotels on Engine in the time it took me to book one on the previous platform. It is a huge time savings for us,” said Mandy.  

‍

Additionally, the HHS team finds that the personal support and responsiveness they receive from their Engine Account Manager provides comfort and convenience as well.

‍

If the over $100K in annual saivngs on lodging and estimated time savings of up to 40 hours per week weren’t enough, Engine has also helped bring value to a program HHS founded in 2014, the CareFUND. The CareFUND seeks to support team members who have experienced financial hardship due to natural disasters, health issues, or other unexpected circumstances.   

‍

Rachel and Mandy had the unique idea to bolster the fund with their earned Engine Rewards points to help house team members experiencing financial hardship. “We are able to use those points to provide hotel room stays for our team members utilizing the CareFUND,” said Mandy. “Because of this, we’ve been able to expand the CareFUND to help even more people in our organization. That feels really good.”  

‍

So far, HHS has allocated more than $36K worth of Engine Rewards points for the CareFUND.

‍

The Solution: Engine

In 2016, HHS began using Engine for their business lodging needs, which solved quite a few issues for the team. First, it allowed them to book lodging more quickly, including paying up-front for hotels and incidentals using Engine’s Direct Bill and Incidentals Coverage program. “The rates are great, and I can book 3 to 4 hotels on Engine in the time it took me to book one on the previous platform. It is a huge time savings for us,” said Mandy.  

‍

Additionally, the HHS team finds that the personal support and responsiveness they receive from their Engine Account Manager provides comfort and convenience as well.

‍

If the over $100K in annual saivngs on lodging and estimated time savings of up to 40 hours per week weren’t enough, Engine has also helped bring value to a program HHS founded in 2014, the CareFUND. The CareFUND seeks to support team members who have experienced financial hardship due to natural disasters, health issues, or other unexpected circumstances.   

‍

Rachel and Mandy had the unique idea to bolster the fund with their earned Engine Rewards points to help house team members experiencing financial hardship. “We are able to use those points to provide hotel room stays for our team members utilizing the CareFUND,” said Mandy. “Because of this, we’ve been able to expand the CareFUND to help even more people in our organization. That feels really good.”  

‍

So far, HHS has allocated more than $36K worth of Engine Rewards points for the CareFUND.

‍

The Solution: Engine

In 2016, HHS began using Engine for their business lodging needs, which solved quite a few issues for the team. First, it allowed them to book lodging more quickly, including paying up-front for hotels and incidentals using Engine’s Direct Bill and Incidentals Coverage program. “The rates are great, and I can book 3 to 4 hotels on Engine in the time it took me to book one on the previous platform. It is a huge time savings for us,” said Mandy.  

‍

Additionally, the HHS team finds that the personal support and responsiveness they receive from their Engine Account Manager provides comfort and convenience as well.

‍

If the over $100K in annual saivngs on lodging and estimated time savings of up to 40 hours per week weren’t enough, Engine has also helped bring value to a program HHS founded in 2014, the CareFUND. The CareFUND seeks to support team members who have experienced financial hardship due to natural disasters, health issues, or other unexpected circumstances.   

‍

Rachel and Mandy had the unique idea to bolster the fund with their earned Engine Rewards points to help house team members experiencing financial hardship. “We are able to use those points to provide hotel room stays for our team members utilizing the CareFUND,” said Mandy. “Because of this, we’ve been able to expand the CareFUND to help even more people in our organization. That feels really good.”  

‍

So far, HHS has allocated more than $36K worth of Engine Rewards points for the CareFUND.

‍

The Solution: Engine

In 2016, HHS began using Engine for their business lodging needs, which solved quite a few issues for the team. First, it allowed them to book lodging more quickly, including paying up-front for hotels and incidentals using Engine’s Direct Bill and Incidentals Coverage program. “The rates are great, and I can book 3 to 4 hotels on Engine in the time it took me to book one on the previous platform. It is a huge time savings for us,” said Mandy.  

‍

Additionally, the HHS team finds that the personal support and responsiveness they receive from their Engine Account Manager provides comfort and convenience as well.

‍

If the over $100K in annual saivngs on lodging and estimated time savings of up to 40 hours per week weren’t enough, Engine has also helped bring value to a program HHS founded in 2014, the CareFUND. The CareFUND seeks to support team members who have experienced financial hardship due to natural disasters, health issues, or other unexpected circumstances.   

‍

Rachel and Mandy had the unique idea to bolster the fund with their earned Engine Rewards points to help house team members experiencing financial hardship. “We are able to use those points to provide hotel room stays for our team members utilizing the CareFUND,” said Mandy. “Because of this, we’ve been able to expand the CareFUND to help even more people in our organization. That feels really good.”  

‍

So far, HHS has allocated more than $36K worth of Engine Rewards points for the CareFUND.

‍

The Solution: Engine

In 2016, HHS began using Engine for their business lodging needs, which solved quite a few issues for the team. First, it allowed them to book lodging more quickly, including paying up-front for hotels and incidentals using Engine’s Direct Bill and Incidentals Coverage program. “The rates are great, and I can book 3 to 4 hotels on Engine in the time it took me to book one on the previous platform. It is a huge time savings for us,” said Mandy.  

‍

Additionally, the HHS team finds that the personal support and responsiveness they receive from their Engine Account Manager provides comfort and convenience as well.

‍

If the over $100K in annual saivngs on lodging and estimated time savings of up to 40 hours per week weren’t enough, Engine has also helped bring value to a program HHS founded in 2014, the CareFUND. The CareFUND seeks to support team members who have experienced financial hardship due to natural disasters, health issues, or other unexpected circumstances.   

‍

Rachel and Mandy had the unique idea to bolster the fund with their earned Engine Rewards points to help house team members experiencing financial hardship. “We are able to use those points to provide hotel room stays for our team members utilizing the CareFUND,” said Mandy. “Because of this, we’ve been able to expand the CareFUND to help even more people in our organization. That feels really good.”  

‍

So far, HHS has allocated more than $36K worth of Engine Rewards points for the CareFUND.

‍

All business travel, one Engine

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Hotel illustration

Incidentals covered

No membership fees

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Consolidated billing

No Contracts

No contracts

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Frequently asked questions

We’re glad you asked!

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Hotels want to reach business travelers while companies with traveling workforces want the best rates they can get.

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Our platform brings everyone together to radically simplify trip management and give everyone exactly what they want. By booking with Hotel Engine, you and your company will save substantially in both time and money.

By providing great value to our hotel partners, we get great rates. That means we can take a small cut of each booking — enough to cover 24/7 Member Support and continually re-invest in new technology — and still offer deals to our members that are up to 60% less than the online public travel sites. That’s why we can keep Hotel Engine free to join and use.

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No membership fees, no contracts, and no minimum spend.

We want our members to have plenty of options when booking lodging. Our platform currently offers 750,000+ properties worldwide.

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You'll find just about every hotel in the U.S. on our platform. If you don't see a specific hotel when you search, it's likely because the hotel is fully booked during your dates. In those rare cases, we'll show you nearby comparable properties with availability during your travel dates.

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We’re in the business of radically simplifying trip management for everyone, and we believe great hotel rates should be accessible to everyone, too.

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That’s why Hotel Engine is free to join and use — no membership fees, no contracts, no minimum required spend, no catch.

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‍Click here to learn more about our pricing.

Individual hotel properties set their own cancellation policies, which are clearly displayed during the booking process (you’ll see whether the room is refundable, and the last date you can cancel and receive your money back). After booking, you can find cancellation policy information in the “Important Information” section of your confirmation page.

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If you need to keep travel plans flexible, there are two great options available.

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You can select the Flex option during the booking process. Flex allows you to cancel any reservation up until noon the day of arrival or cut a trip short mid-stay and get refunded — regardless of the hotel’s cancellation policy.
If your company signs up for FlexPro, every traveler is fully covered with our highest degree of flexibility. With an annual plan, FlexPro costs $2,000 ($167/mo) covering everyone in your company. If you want to go month-to-month, Flexpro costs $200 - again, covering everyone in your company.

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