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Why SuperHero Fire Protection switched to Engine from Corpay

Industry
Safety & Security
Headquarters
Lawrenceville, GA
Company size
~ employees

About

SuperHero Fire Protection is a leading fire protection contractor specializing in the design, installation, inspection, and maintenance of fire sprinkler and alarm systems. Founded in 2012 by industry veterans, the company has grown rapidly, serving multifamily developers, property managers, and commercial businesses across the Southeast and Mid-Atlantic.

Industry

Safety & Security

Headquarters

Lawrenceville, GA

Company size

~ employees

Results at a Glance

Faster

more efficient travel management

Faster

more efficient travel management

Faster

more efficient travel management

Faster

more efficient travel management

Improved reporting

and expense tracking per job

Improved reporting

and expense tracking per job

Improved reporting

and expense tracking per job

Improved reporting

and expense tracking per job

Improved reporting

and expense tracking per job

Improved reporting

and expense tracking per job

Better visibility

into travel spending

Better visibility

into travel spending

Better visibility

into travel spending

Better visibility

into travel spending

Better visibility

into travel spending

Superior

customer support

Superior

customer support

Superior

customer support

Superior

customer support

Happier

employees

Happier

employees

Happier

employees

""

“Our AP personnel are loving it. They can apply charges to the job cost where it belongs without having to look anything else up.”

Luige M.
, 
SuperHero

The problem

As a rapidly expanding company with 18 locations and growing, SuperHero Fire Protection needed a reliable and efficient way to manage travel for its field crews and administrative teams. 

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They were using CLC Lodging, but the platform proved difficult to navigate, with a clunky website, and unresponsive customer service. Managing bookings, setting up locations, and ensuring travel policies were followed was becoming a growing frustration. Tracking expenses and job costing was also challenging, creating extra work for their accounts payable team.

The solution

SuperHero Fire Protection switched to Engine for a streamlined, user-friendly travel management solution.

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Within just a few days, travel policies were set up, travelers were onboarded, and the system was running smoothly.

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Engine’s intuitive platform, cardless payments, and easy-to-use mobile app made booking and managing travel a breeze for both the field crews and office staff. Most importantly, Engine’s responsive customer support team provided real-time assistance, solving issues quickly.

“Within a few days, I had travel policies set and current travelers uploaded.”

— Luige Director of Procurement
Get started for free

With Engine

A Smooth Setup

Taking control of a new travel management platform can be daunting, but for Luige, Director of Procurement at SuperHero, the Engine setup process was seamless.

‍

"The setup process was simple. I had minimal questions. Within a few days, I had travel policies set and current travelers uploaded. Any questions I had were answered promptly."

A Smooth Setup

Taking control of a new travel management platform can be daunting, but for Luige, Director of Procurement at SuperHero, the Engine setup process was seamless.

‍

"The setup process was simple. I had minimal questions. Within a few days, I had travel policies set and current travelers uploaded. Any questions I had were answered promptly."

A Smooth Setup

Taking control of a new travel management platform can be daunting, but for Luige, Director of Procurement at SuperHero, the Engine setup process was seamless.

‍

"The setup process was simple. I had minimal questions. Within a few days, I had travel policies set and current travelers uploaded. Any questions I had were answered promptly."

A Smooth Setup

Taking control of a new travel management platform can be daunting, but for Luige, Director of Procurement at SuperHero, the Engine setup process was seamless.

‍

"The setup process was simple. I had minimal questions. Within a few days, I had travel policies set and current travelers uploaded. Any questions I had were answered promptly."

Customer Service That Actually Cares

One of the biggest frustrations with CLC was slow and unresponsive support. Engine changed that.

‍

Luige explains, "We did have an issue with someone traveling early on. The Engine support team helped book a new hotel and get a refund. Our account manager, J-Mac (Jennifer MacGregor), has been great.”

Customer Service That Actually Cares

One of the biggest frustrations with CLC was slow and unresponsive support. Engine changed that.

‍

Luige explains, "We did have an issue with someone traveling early on. The Engine support team helped book a new hotel and get a refund. Our account manager, J-Mac (Jennifer MacGregor), has been great.”

Customer Service That Actually Cares

One of the biggest frustrations with CLC was slow and unresponsive support. Engine changed that.

‍

Luige explains, "We did have an issue with someone traveling early on. The Engine support team helped book a new hotel and get a refund. Our account manager, J-Mac (Jennifer MacGregor), has been great.”

Customer Service That Actually Cares

One of the biggest frustrations with CLC was slow and unresponsive support. Engine changed that.

‍

Luige explains, "We did have an issue with someone traveling early on. The Engine support team helped book a new hotel and get a refund. Our account manager, J-Mac (Jennifer MacGregor), has been great.”

Customer Service That Actually Cares

One of the biggest frustrations with CLC was slow and unresponsive support. Engine changed that.

‍

Luige explains, "We did have an issue with someone traveling early on. The Engine support team helped book a new hotel and get a refund. Our account manager, J-Mac (Jennifer MacGregor), has been great.”

Game-Changing Custom Fields & Reporting

For the back-office team at SuperHero Fire Protection, Engine’s custom fields have transformed reconciliation.

‍

"Our AP personnel are loving it. They can apply charges to the job cost where it belongs without having to look anything else up." says Luige M., SafeHero’s Director of Procurement. 

‍

The field operations managers also gained visibility into job costs. Engine’s reporting tools provide more detailed data than CLC, making it easier to track travel expenses and keep budgets on target.

Game-Changing Custom Fields & Reporting

For the back-office team at SuperHero Fire Protection, Engine’s custom fields have transformed reconciliation.

‍

"Our AP personnel are loving it. They can apply charges to the job cost where it belongs without having to look anything else up." says Luige M., SafeHero’s Director of Procurement. 

‍

The field operations managers also gained visibility into job costs. Engine’s reporting tools provide more detailed data than CLC, making it easier to track travel expenses and keep budgets on target.

Game-Changing Custom Fields & Reporting

For the back-office team at SuperHero Fire Protection, Engine’s custom fields have transformed reconciliation.

‍

"Our AP personnel are loving it. They can apply charges to the job cost where it belongs without having to look anything else up." says Luige M., SafeHero’s Director of Procurement. 

‍

The field operations managers also gained visibility into job costs. Engine’s reporting tools provide more detailed data than CLC, making it easier to track travel expenses and keep budgets on target.

Game-Changing Custom Fields & Reporting

For the back-office team at SuperHero Fire Protection, Engine’s custom fields have transformed reconciliation.

‍

"Our AP personnel are loving it. They can apply charges to the job cost where it belongs without having to look anything else up." says Luige M., SafeHero’s Director of Procurement. 

‍

The field operations managers also gained visibility into job costs. Engine’s reporting tools provide more detailed data than CLC, making it easier to track travel expenses and keep budgets on target.

Game-Changing Custom Fields & Reporting

For the back-office team at SuperHero Fire Protection, Engine’s custom fields have transformed reconciliation.

‍

"Our AP personnel are loving it. They can apply charges to the job cost where it belongs without having to look anything else up." says Luige M., SafeHero’s Director of Procurement. 

‍

The field operations managers also gained visibility into job costs. Engine’s reporting tools provide more detailed data than CLC, making it easier to track travel expenses and keep budgets on target.

Advice to Other CLC Customers

For any CLC customers considering the switch, Luige has one message:

‍

"Engine’s website is superior to CLC with ease of navigation and operational features. CLC’s website is years behind. And their customer service? I had questions when trying to reconfigure our account and sometimes never got a response. But the moment I shut down our account, they finally tried to reach me. I don’t need someone checking on me only when they see us leave—that’s too self-serving."

‍

With Engine, SuperHero Fire Protection gained efficiency, ease of use, and a responsive support team. And that’s exactly what a growing company needs.

Advice to Other CLC Customers

For any CLC customers considering the switch, Luige has one message:

‍

"Engine’s website is superior to CLC with ease of navigation and operational features. CLC’s website is years behind. And their customer service? I had questions when trying to reconfigure our account and sometimes never got a response. But the moment I shut down our account, they finally tried to reach me. I don’t need someone checking on me only when they see us leave—that’s too self-serving."

‍

With Engine, SuperHero Fire Protection gained efficiency, ease of use, and a responsive support team. And that’s exactly what a growing company needs.

Advice to Other CLC Customers

For any CLC customers considering the switch, Luige has one message:

‍

"Engine’s website is superior to CLC with ease of navigation and operational features. CLC’s website is years behind. And their customer service? I had questions when trying to reconfigure our account and sometimes never got a response. But the moment I shut down our account, they finally tried to reach me. I don’t need someone checking on me only when they see us leave—that’s too self-serving."

‍

With Engine, SuperHero Fire Protection gained efficiency, ease of use, and a responsive support team. And that’s exactly what a growing company needs.

Advice to Other CLC Customers

For any CLC customers considering the switch, Luige has one message:

‍

"Engine’s website is superior to CLC with ease of navigation and operational features. CLC’s website is years behind. And their customer service? I had questions when trying to reconfigure our account and sometimes never got a response. But the moment I shut down our account, they finally tried to reach me. I don’t need someone checking on me only when they see us leave—that’s too self-serving."

‍

With Engine, SuperHero Fire Protection gained efficiency, ease of use, and a responsive support team. And that’s exactly what a growing company needs.

Advice to Other CLC Customers

For any CLC customers considering the switch, Luige has one message:

‍

"Engine’s website is superior to CLC with ease of navigation and operational features. CLC’s website is years behind. And their customer service? I had questions when trying to reconfigure our account and sometimes never got a response. But the moment I shut down our account, they finally tried to reach me. I don’t need someone checking on me only when they see us leave—that’s too self-serving."

‍

With Engine, SuperHero Fire Protection gained efficiency, ease of use, and a responsive support team. And that’s exactly what a growing company needs.

All business travel, one Engine

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An illustration of a car
Hotel illustration
Incidentals covered
No membership fees
A luggage
A plane
Consolidated billing
No Contracts
No contracts
Luggages

Frequently asked questions

We’re glad you asked!

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Hotels want to reach business travelers while companies with traveling workforces want the best rates they can get.

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Our platform brings everyone together to radically simplify trip management and give everyone exactly what they want. By booking with Hotel Engine, you and your company will save substantially in both time and money.

By providing great value to our hotel partners, we get great rates. That means we can take a small cut of each booking — enough to cover 24/7 Member Support and continually re-invest in new technology — and still offer deals to our members that are up to 60% less than the online public travel sites. That’s why we can keep Hotel Engine free to join and use.

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No membership fees, no contracts, and no minimum spend.

We want our members to have plenty of options when booking lodging. Our platform currently offers 750,000+ properties worldwide.

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You'll find just about every hotel in the U.S. on our platform. If you don't see a specific hotel when you search, it's likely because the hotel is fully booked during your dates. In those rare cases, we'll show you nearby comparable properties with availability during your travel dates.

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We’re in the business of radically simplifying trip management for everyone, and we believe great hotel rates should be accessible to everyone, too.

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That’s why Hotel Engine is free to join and use — no membership fees, no contracts, no minimum required spend, no catch.

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‍Click here to learn more about our pricing.

Individual hotel properties set their own cancellation policies, which are clearly displayed during the booking process (you’ll see whether the room is refundable, and the last date you can cancel and receive your money back). After booking, you can find cancellation policy information in the “Important Information” section of your confirmation page.

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If you need to keep travel plans flexible, there are two great options available.

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  1. You can select the Flex option during the booking process. Flex allows you to cancel any reservation up until noon the day of arrival or cut a trip short mid-stay and get refunded — regardless of the hotel’s cancellation policy.
  2. If your company signs up for FlexPro, every traveler is fully covered with our highest degree of flexibility. With an annual plan, FlexPro costs $2,000 ($167/mo) covering everyone in your company. If you want to go month-to-month, Flexpro costs $200 - again, covering everyone in your company.

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