Holiday Inn Express & Suites Albuquerque Historic Old Town by IHG

When I initially checked in, I was rushed by the front staff. I tried to fill out the form I was given for parking and the staff member who checked me in was trying to charge things on the register before I even had a chance to give back the parking form. Then, the transaction expired by the amount of time. The check in staff was like let me see your card and inspected it which was odd. She pretty annoyed with me. Seriously, I drove 4 hours so let me get a chance to try to get situated. Afterwards, I was already done with the stay. The hotel elevator was crumby and old carpet. The hallway to my room was crumby as well. This was at 4 pm. I've heard good things about Holiday Inn, but this was not my experience this time. The checkout clerk in the morning was much friendlier the next day. Note to self. I'm not staying here again.

First visit, will definitely stY again. Felt safe, and enjoyed walking proximity to restaurants and shops.

The room was always cleaned when I returned back fr my daily classes, no personal items that belonged to me where bothered.

The breakfast was so so, my kids were disappointed the pancake machine was broken, but it looked like they were trying to fix it. They were also disappointed that the pool was shut down. I don’t remember seeing that on the listing when we booked. Parking was a little weird as you had to pay for it, but we ended up having to park on the street, not sure how that works. I was super happy that they had nice luggage carts as not every hotel we’ve stayed at on this trip had those; so we’d take the nice carts over weird parking any day (saves us having to make several trips up and down from the car with all of our stuff as a family of 6 on a road trip). Overall, nice ish hotel. We would definitely stay there again if traveling through the area.

Friendly staff and clean rooms. My only complaint was that the room smelled musty, probably from the AC. I let the front desk person know on my way out.

Parking lot was excellent with 24 hours Security, the breakfast was great too

Overall nice stay but my room had someone's left overs left in the fridge. Pool was out of order, elevator was out of order, we had to wait a long time on a busy weekend, ice machine was out of order,. I didn't know we had to pay for parking. Breakfast was good and staff was super friendly.

I really like how we were able to check out a little later and the breakfast was great!

Cheryl at the front desk was great

Clean room, staff was helpful and breakfast was good.

it's just average.

I like it everything was clean , pool is cold and close so it doesn’t have fresh air or windows for vantilation but I love everything here!

Customer service like hers is hard to find these days. She made a great first impression and is a big reason I’d stay at this Holiday Inn again. I hope management recognizes what an asset she is—employees like Patti deserve to be appreciated.

The property itself was good. It could use some renovation.

Perfect location with plenty to do within walking distance. Very clean and comfortable. Excellent place to stay!

Room was sparking used the laundry and it went smoothly

Very good

First and foremost I felt that my property and I felt very safe at this location. The property has a gate and very frequent and visible security patrol. Unfortunately property crime in Albuquerque is a MAJOR concern so this was such a huge deal for me. The room was clean, bed and linens/pillows were so comfortable, AC was cold, room was quiet, TV and coffee machine worked great. Unfortunately the property is getting run down. The hallways by the elevator smelled like a rodeo came through it. Many items in the room needed to be replaced: tp holder for instance and room door was scratched up and dented.

Nice hotel and location. Staff was very friendly and helpful. Hotel is clean but needs some TLC maintenance.

Superb