Fairfield Inn By Marriott Ann Arbor

This hotel online looks beautiful. Unfortunately in person it is not. The rooms smell like mold, there were roaches and spiders crawling down the walls. The bathroom floor had streaks from a filthy mop. Furniture is dated and damaged. I checked out and went to another hotel. Upon check out my son forgot his sneakers, when I returned to retrieve them the staff was unable to locate them. Of course they couldn’t find a brand new pair of matte black new balances size 5 1/2 boys. One of the Spanish house keepers discovered my son’s sneakers and kept them. Terrible experience!

There was a musty smell, otherwise the room and hotel were fine.

Hotel was under renovation

The guy who helped with check in and check out was awesome. Super helpful.

Helpful staff

Outdated rooms. Musty air conditioners

Great breakfast and very clean room.

Room was very clean, need a longer shower curtain or something to stop the water on the floor a fall hazard

There was an entire floor of construction going on above my floor. The posted sign indicated there would be noise beginning at 9am, but the work started about an hour early. I was awakened by heavy construction. When I mentioned it to the operations manager, he initially denied that construction began as early as I said. When I showed him videos that included the time on my room clock and me going upstairs to see what exactly was being done - the entire floor above me was gutted - he backed off his statement. He first offered to remove incidentals from my room, but when I had none he finally asked how he could make it right. I did not feel as though I was talking to someone fair. He offered snacks at no cost. Other than that my stay was fine. The carpet in my room could use cleaning. I didn’t like being barefoot on it. Other staff were really kind and helpful.

The room was clean. Staffs were so nice and approachable.

Exceptional

Breakfast was great, varied; Loved the A2 touch of healthy add-ons for the Oatmeal! The woman who kept the breakfast area well stocked and clean, was a delight! Her energy & sunshine added to our enjoyment! All the staff we spoke with were friendly and our room was well attended to everyday without scheduling "requested" as needed for many other hotels these days. Rooms vey quite, clean & comfortable My only reason for the lower point was that the pool was closed for maintenance during our stay.

Nice hot breakfast

Good

The only positive was the courteous and helpful front desk staff. The first room (332) had an overwhelming damp smell. The second room (319) smelled fine but had a toilet that stopped working. Although I was assured maintenance had repaired it, it remained inoperable for the second (last) day of my stay. Breakfast room chairs need recovering. Ominous potholes leading to site.

Very good

Breakfast was ok-runny scrambled eggs and polish sausage meat. Rest of food was unappetizing. Coffee was very bitter. I could not drink it. Room looked run down but clean. Staff were pleasant

Thank you for a great stay and professional staff. I left my wallet in the room after check out and they made sure to return it.

I went it because I had a symposium Overall a decent stay Air conditioner was noisy and the exhaust fan in the bathroom were loud But overall ok for a short stay

Good staff