Holiday Inn & Suites Ann Arbor Univ Michigan Area by IHG

Wonderful location and close to everything

Room was very clean

Apparently the pool is closed indefinitely. When we complained as it was one of the main reasons to stay there, the staff said the website had it posted. It was not true at time of the visit. Also, on 2 separate floors - the ice machines were not working, you had to go to a different floor. One elevator was out of commission. Room was clean, poor a/c in bedroom of king suite but still doable. Both TVs shut off by themselves in the middle of the day while being watched at separate times. Not a pleasant experience overall.

When we arrived we were charged a $5 per night "amenity fee" for breakfast, which was a surprise but may have been in the fine print. And, the pool, shown on the Expedia and hotel website, had been "permanently closed for two months" per the front desk. Finally, one of the two elevators was out of order.

Front desk were very friendly

Nice place to stay, from easy check in, cleanliness and all staff helpful, professional and friendly.

Bad

Staff were welcoming & very kind. The room was nice & pretty clean but the front lobby smelled musty. We booked this hotel with a group of our daughter's gymnastics teammates for a gymnastics event in the city. The children wanted to enjoy their evening together in the hotel pool. Most of the rest of the teammates were able to cancel & rebook at a hotel with a pool but we weren't because we booked through bookings.com for my first time. BIG mistake!! I will NEVER book through this site again!!!!! Our booking that was supposed to be a great price was more expensive than the others that were able to rebook at a nicer hotel with a pool.

Attentive and helpful staff

It was great

Location yo my schedule appointment Paying for parking

The location was a positive and it appeared surface clean in the lobby and the room. Staff were polite, friendly and helpful. There was an immediate and strong musty/moldy smell in the lobby, smelled faintly of sewage in the room, strongest in the bathroom. The pool, though advertised, was not operational and appeared as though it hadn't functioned in quite some time. There were additional "facilities fee" for the "amenities provided" which I feel like the hotel fee should have MORE than covered. Cable was choppy, the picture cut in and out frequently. I'm not sure if it was the cable or the outdated television that was the issue. Overall, I was very disappointed in the HI-Ann Arbor and would not book another stay at this location.

Against my better judgement, I stayed at a Holiday Inn Express. After I tracked down a member of the staff to check me in.....which was irritating after a long day of travel, they were really nice. Stepping into my suite was like arriving to a 1991 fever dream. If I wasn't so exhausted, I would have never used the tub, but I'm glad I did....it was wonderful! Cleanliness was questionable, due to the antiquated decor. I couldn't tell if the sofa had been cleaned since being manufactured during the Nixon presidency, due to the barfy shade of peach. Staff was wonderful and so friendly! When I woke up, I had an urge to go to Blockbuster and return my VHS of Encino Man, but after the amazing continental breakfast I realized that I had already returned my video over 30 years ago, and I had just been confused by the lack of modern day design. Can't wait to never do it again!

Amazing staff, clean and nice comfortable bed. I have nothing bad to say.

Location is in need of some TLC. Our room ….. cracked bath sink, missing door handle, dirty corners. Staff didn’t seem overly friendly. Likely will not return to this property.

Very good

The area was safe and easy to access restaurants and shopping. The room was clean. The hotel accommodated my early arrival. The breakfast was great! The smoking area was immediately outside the exit so I needed to walk through a cloud of smoke when I exited the building.

Thermostat didn't work in one room. Our bedroom the air conditioning didn't wok. You took a shower and the water went all over the bathroom floor.

Very nice and clean hotel

Very comfortable, staff helpful, clean.