The Kensington Hotel

Nice staff needs more food options but very nice

Always a wonderful place to stay when I’m in town

Exceptional

Very good

Location and room size Our floor smelled - it appears we’re on the section that allows pets so it wasn’t very pleasant at times. It also smelled like smoking during late hours

Staff was very friendly and accommodated an early check in and a slightly late check out time. Additionally, Ieft my drivers license at the hotel with the key card and the staff (Cade) called me so I could come back to get it. That was awesome customer service. Nothing. The hotel was great. I did not try the food.

Very welcoming and helpful staff. Good eats at the hotel restaurant. All around nice stay...made my next reservation at checkout!

The bed mattress was too soft.

Exceptional

Everything was great, friendly staff, good food, pool and.hot stub was nice and clean. Room was clean and the bed was comfortable. Bathroom was nice and clean a little small.tho. They do not offer any free breakfast for the guess which is my favorite part. They do have a restaurant instead the hotel but you gotta pay for the break as a guess. I was disappointed about that.

Enjoyed our stay.

Checked in at 10pm and got the worst room possible. The room was full of a variety of bugs. Since we were at the very end of a very long winding hallway and were extremely tired, we chose to ignore and crashed.

Very pretty lobby. Nice location. Friendly staff. A little run down (trim and paint in elevator need refreshed). Bathrooms could use a little updating.

The gym was very underwhelming and it seems like they charge for anything additional including lobby coffee.

I always stay at the Kensington when visiting Ann Arbor. It is always clean and attractive. The staff is helpful and friendly. The rooms are spacious and comfortable.

The Kensington is a larger hotel on the outskirts of Ann Arbor near I-94. This makes it convenient to access from the roadway, whether one is staying in Ann Arbor or just spending one night. There is plentiful, free parking and the hotel is adjacent to restaurants and stores in a shopping mall. The facilities are clean and the staff is friendly and willing to help guests (within limits). We’ve stayed many times at the Kensington as we have had several children attending U of M. Anyone who knows Ann Arbor knows that it’s a competitive lodging market because of the University, football games, parent weekend, graduation, etc. The hotels offer various packages to guests as a result and because they are relatively expensive, guests expect a higher level of service in return. Unfortunately, the Kensington is a shadow of its former self. We first stayed there in 2016, when our child was touring colleges. We were impressed then by the level of care, service, and amenities offered. Gradually, however, that care and the level of amenities have evaporated. Gone are extra perks such as complementary afternoon snacks and beverages in the Executive Level room block, complementary coffee in the lobby in the morning, and free or discounted breakfast in the restaurant. What remains is a half-glass of champagne on arrival and a “hope you have a pleasant stay” from the check in clerk. The physical condition of the hotel has also deteriorated over time. On several occasions recently, we encountered various issues with the pool, sauna, and guest rooms that either limited, prevented, or made their use unpleasant. On this latest stay, we noted that the sink in the bathroom was cracked and appeared to be harboring mold. The pool was unusable due to the heater being out of service. Also, one of the pieces of furniture in the room was filthy with what appeared to be grease stains. On prior visits, our room had a leaking window, bathroom door that wouldn’t close properly, and shower heads that did not allow proper water flow. When I brought it up, the manager always acknowledged the problems, apologized, and said he would have them addressed. Since this has occurred on several occasions over the past several years, I can’t chalk it up to chance anymore. We’ll be staying elsewhere in the future.

Exceptional

Amazing! Spotless! Wonderful!

Gym I used was ok, room was a little dirty. Tried to use the sauna but it wasn't working and a bit worn down. Location was good near the mall, lotsa restaurants within walking distance. Price was competitive. Overall an "ok" to "good" not great.

Superb