Holiday Inn Asheville Biltmore by IHG

I love the set up and amenities but the breakfast should be complimentary especially for what is provided.

It was a place to sleep for the night. Room was ok and would have rated better if it was cleaner. Found hair on sheets and pillow as well as in bathroom. Also paper on floor in room as well as floor in main floor hallway. Pool in lobby can be very loud if kids are playing, if you’re looking for a quiet place to get away just be aware.

Plenty of outlet ,area to do hair and makeup while rest room being used .

Need sweet tea for my husband

Very good

Our room was very noisy because it had connecting rooms on blth sides. There is space under the doors so if someone is staying inthe next room it can get super loud. If ww had known we would have asked for a different room.

Staff were courteous and very helpful.

We had a wonderful stay. Everything was even better than expected the room was exceptionally clean, comfortable, and the service was outstanding. We really enjoyed our time here and would definitely stay again! Everything was great from start to finish! There was really nothing negative to point out we had a wonderful stay and would definitely recommend it!

Great place to stay the night at!

Breakfast Noisy poolside near our window.

Breakfast was good. Staff was happy to help me solve my problem. I didn't love a lot about it, to be honest. The first room smelled like Raid bug spray. Sheets had hairs embedded in them, and some crumbs or something. I asked to move rooms, which they accommodated. The next room smelled better. However the sheets were once again not perfectly clean. Overall, for $250 for one night, this was a real bummer. Hotels should be the cleanest, most amazing place for one night at the price, and this was not.

The first room smelled like Raid bug spray. Sheets had hairs embedded in them, and some crumbs or something. I asked to move rooms, which they accommodated. The next room smelled better. However the sheets were once again not perfectly clean. Overall, for $250 for one night, this was a real bummer. Hotels should be the cleanest, most amazing place for one night at the price, and this was not.

Great stay with all amenities.

Exceptional

Superb

Great sta!

Beautiful place. Everyone helpful. My second time there.

Everything was great except for breakfast

Exceptional

The property and room was clean and adequate. Location was good and it was quiet. Staff was kind. Major issues with checking in and billing. Staff could not find my reservation and once they did, they placed a $685 hold on my card (full price of the room) despite the room being prepaid. It took 48 hours for them to refund the money. When I got home, I noticed an additional charge for $485 on my card. I called the hotel; however I was unable to reach the actual front desk and was told they would get a message to the manager and I would hear back in 48 hours. This means I will have that money gone from my account for at least another 4 days. I’m very unhappy with this. I also reserved and paid for a king suite and was told none were available. I was not offered a refund for this.