WoodSpring Suites Asheville - Biltmore West

Location and cleaness We wanted 4th floor but got 3rd

Exceptional

Very good

Very good

N/A. Nothing to say

The front desk was polite and straight forward. She was honest and helpful It was dirty. Ruff people walking around the parking lot. Smoking aloud in rooms. Stains on the bed. We got s refund and went to another hotel. Do not recommend.

Bad

The receptionist smiled at me quickly one time. She then criticized guests and complained about having to work. My room was covered in roaches. Floors were slippery, especially in the bathroom. Furniture and cabinetry/fixtures are outdated and in desperate need of repairs. Doors and drawers are broken. Counters are literally broken and falling apart.

Didn’t have breakfast was woken up at 4 AM for fire alarm no big deal. I was gonna leave anyway, but found everything to be great.

It was a suite for a very good price. No issues with a guest coming in. There was a can above the stove not sure what it was. Also not enough small lights or big mirrors in the room.

There was a can above the stove not sure what it was. Also not enough small lights or big mirrors in the room.

Good

Don't let them tell you the rooms are non-smoking. They're all smoking. The room was also infested with roaches. We turned around as soon as we walked into the room and found somewhere else to stay. I was highly discourage you from staying here.

Bed sucked. Hotel smelled of cigarettes and the other guest were super load and smoking at entrance of hotel

The AC stopped working around our second day, leaving the room hot, musty, and uncomfortable. A notice was later put on our door saying we had to leave while someone cleaned the AC with pressurized equipment. With my wife and child in the room and no definite day given for the work, I missed two days of work waiting for it. I saw roaches, found what appeared to be a pubic hair on a towel, and our bedding had cigarette burn holes. The hallways regularly smelled strongly of smoke, cooking, and other odors. Dogs barked frequently, and people above us were stomping around as early as 4 a.m. Police also came to the property multiple times during our week-long stay. I wasn’t expecting luxury just somewhere clean, safe, and reasonably comfortable for my family. Unfortunately, this wasn’t it, and I would not stay here again.

Exceptional

Everything kind staff willing to work with you and amazing all the way around Nothing

Exceptional

mold

Nobody at the front desk after 11:00 p.m. so I couldn't complain to anybody